Administrative Assistant - Disability Services
Requisition Number:
63372
Location:
Boulder, Colorado
City
Boulder
State
Colorado
Employment Type:
University Staff
Schedule:
Full-Time
Posting Close Date:
27-Apr-2025
Date Posted:
11-Apr-2025
Job Summary
Disability Services (DS) at CU Boulder encourages applications for an Administrative Assistant! This role provides comprehensive administrative support to DS & the Student Testing Center (STC). This role involves answering phones, scheduling appointments, assisting students in person and electronically, managing student records in the data system, and supporting various front-office operations.
As a key staff contributor, the position delivers direct services to students, faculty, and staff, fostering a collaborative approach across the department, division, and university community. This position also promotes disability awareness, provides technical and educational assistance, and advises on universal design for learning principles to ensure effective accommodations and equal access for students with disabilities.
Success in this role requires a high degree of confidentiality, autonomy, discretion, adaptability, strong communication skills, and an ability to prioritize tasks in a fast-paced environment. A strong dedication to student support, problem-solving, and customer service is essential.
As a key staff contributor, the position delivers direct services to students, faculty, and staff, fostering a collaborative approach across the department, division, and university community. This position also promotes disability awareness, provides technical and educational assistance, and advises on universal design for learning principles to ensure effective accommodations and equal access for students with disabilities.
Success in this role requires a high degree of confidentiality, autonomy, discretion, adaptability, strong communication skills, and an ability to prioritize tasks in a fast-paced environment. A strong dedication to student support, problem-solving, and customer service is essential.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.
Who We Are
Disability Services is dedicated to providing students with disabilities an equal opportunity to participate in university programs, courses and activities through reasonable accommodations and services. Our office is here to support students, staff and faculty with accommodation requests, implementation, guidance and general information.
What Your Key Responsibilities Will Be
Front Desk Reception & Office Operations
- Serve as the primary point of contact for DS & STC, providing a welcoming, inclusive, and supportive environment.
- Answer phone calls, direct inquiries, schedule appointments, and update staff calendars.
- Greet and check in students, staff, parents, and faculty, ensuring high-quality, confidential customer service.
- Inform students about DS/STC services, assist with scheduling, and respond to inquiries.
- Monitor voicemails and follow up with appropriate responses.
- De-escalate tense or confrontational situations through active listening and effective communication.
- Collaborate with staff to support workflow and assist Access/Testing Coordinators.
- Provide scheduling assistance to the STC during peak periods.
- Manage daily office closure procedures, including transferring communication systems to voicemail.
- Train DS/STC staff on front desk operations, including appointment scheduling and call management.
- Provide cross-coverage support to STC as needed.
- Refer students to appropriate campus and community resources.
- Partner with Leadership Team to resolve emerging issues and support department initiatives.
- Assist with accommodation implementation processes during peak times.
Records Management & Communications
- Process and upload student documents (e.g., medical records, accommodation forms) into the data management system.
- Maintain daily walk-in procedures, including document intake, scanning, and record retention.
- Collaborate with Leadership to promote programming and initiatives.
- Serve as the primary administrative liaison for campus referrals.
- Represent Disability Services on campus-wide committees and working groups.
What You Should Know
This is a fully in-person position expected to work Monday - Friday during regular business hours.
What We Can Offer
The salary range for this position is $42,972 - $45,000 annually.
Benefits
The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.
Be Statements
Be adaptable. Be inclusive. Be Boulder.
What We Require
- Two years experience in an administrative, operations, or customer service role.
- A combination of related education and/or relevant experience in a relevant field/line of work equal to two (2) years.
What You Will Need
- Strong verbal and written communication skills, including the ability to engage with diverse student, staff, and faculty populations.
- Exceptional customer service skills with a focus on creating a welcoming and supportive environment.
- High level of organization, dependability, and ability to manage multiple priorities.
- Proficiency in Microsoft Office and Google applications, including SharePoint, Excel, Word, and Outlook.
- Knowledge of confidentiality standards and handling sensitive information in a higher education setting.
- Great problem-solving skills and the ability to remain calm under pressure.
- Ability to use de-escalation techniques to effectively manage and resolve elevated or complex situations while maintaining a supportive and solutions-focused approach.
What We Would Like You to Have
- Associate's or Bachelor's degree in social sciences, business, computer science, or a related field.
- One year of customer service experience, preferably in a high-traffic professional setting.
- Experience working with students with disabilities in a higher education setting.
- Experience in policy development and office procedure creation.
- Experience with electronic medical records or accommodation data management systems.
Special Instructions
To apply, please submit the following materials:
- A current resume.
- A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.
Please apply by April 27, 2025 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Posting Contact Information
Posting Contact Name: Boulder Campus Human Resources
Posting Contact Email: Recruiting@colorado.edu