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Area Director, Student Support & Advising Services

Requisition Number:

18271

Location:

Boulder, Colorado

Employment Type:

University Staff

Schedule:

Full-Time

Posting Close Date:

28-May-2019

Job Summary

The College of Engineering & Applied Science (CEAS) Student Support & Advising Services (SSAS) unit is committed to building collaborative, student-centered relationships that support the achievement of academic success, promote personal and professional development, and foster a sense of community.  CEAS academic advisors educate the whole student through a developmental, student-focused approach.  Advisors are charged with developing and implementing advising strategies and interventions to enhance the performance and persistence of students, along with contributing to the development of student learning outcomes and assessment. 

We are hiring two Area Directors, each with responsibility for directing the advising activities of a SSAS neighborhood comprised of full-time professional academic advisors (one position for our Mechanical Engineering team and one position for our Computing team).  Area Directors are responsible for supervising and building relationships with a disciplinary group of Academic Advisors, serving as a primary point of contact for neighborhood Undergraduate Faculty Chairs, providing leadership and process improvements to the team, and engaging in strategic planning for advising in the college and on the campus.  Area Directors actively engage and support the Academic Advisors on their team in implementing unit-wide strategic goals, developing actionable and meaningful professional goals, building a culture of success and pride within their team, and in supporting the vision, mission, and values of SSAS.  Area Directors will enable and ensure demonstrated excellence in service of students within their team, leading by example with their own student caseload.  Each position will conduct regular one-on-one interactions and group meetings with Academic Advisors to support their team operationally along with professional growth and development

Area Directors demonstrate a commitment to collaborative and constructive leadership, an enthusiastic attitude and passion for the development of professional staff and students alike, are comfortable engaging with large numbers of people via diverse and active outreach methods, demonstrate and support an advising approach that focuses on student exploration, goal-setting, and engagement, and exhibit an orientation toward excellent customer service along with strong communication skills.  Area Directors are expected to solve problems proactively and to take ownership for their own actions and for the performance of their team.

Who We Are

Founded in 1893, the College of Engineering and Applied Science at the University of Colorado Boulder is the second largest of seven schools and colleges at one of the nation's top public research institutions. As Colorado's flagship university, CU Boulder has selective admissions standards and a comprehensive array of undergraduate and graduate programs.

What Your Key Responsibilities Will Be

Advising Neighborhood Leadership, Management, and Liaison 
  • Provide leadership and strategic planning for advising services in the Advising Neighborhood, consistent with the needs and goals of CEAS, SSAS, and the respective academic unit(s).
  • Serve as a liaison to neighborhood academic unit(s), collaborating and coordinating work with the Undergraduate Faculty Chair, Undergraduate and/or Curriculum Committee(s), as well as other faculty and staff in the academic unit(s).
  • Manage student caseload assignments among team, including oneself.
  • Monitor, assess, and support advisor schedules, appointment and drop-in availability, short- and long-term coverage, and advisor utilization rates.
  • Coordinate student outreach and tracking activities (e.g., proactive outreach related to Course Alerts, Academic Standing Notifications, predictive analytics, etc.) among the team.
  • Coordinate new student onboarding and orientation programs for the respective academic unit(s).
  • Review and respond to available advising data regarding student learning outcomes and other assessment measures.
  • Respond to escalated concerns from advisors within the neighborhood, students, parents, faculty, and other campus staff.
  • Coach, mentor, challenge and support Neighborhood Academic Advisors in a collaborative, team-based environment.
  • Develop and monitor performance plans, and conducts annual evaluations for each team member consistent with CEAS and University policies, providing honest and ongoing feedback.
  • In collaboration with the Director of Advising Development & Assessment, and in conjunction with campus-wide new advisor onboarding and training efforts, contribute to the training of new SSAS staff, including university, college, and departmental content, along with SSAS best practices.
  • Support ongoing training, professional development, and recognition of Neighborhood Academic Advisors.
  
Leadership and Strategic Vision 
  • Collaborate with the Associate Dean for Students and other members of the SSAS leadership team to cultivate the highest levels of excellence in academic advising and student success.
  • Demonstrate and promote the vision, mission, and values of the University, CEAS, SSAS, and the respective academic unit(s).
  • Contribute to the overall health of SSAS and participates in the future development and long-range planning for the unit.
  • Engage in SSAS budget activities, as directed.
  • Represent SSAS on college, campus, and professional committees.
Other
  • Provide assistance to other SSAS neighborhood teams as needed.
  • Serve on department/program, college, and/or university committees or other projects as assigned. 

What You Should Know

  • We will be hiring two positions from this search. One area will support Mechanical Engineering and the other will support Computing. 

What We Can Offer

  • We can offer a competitive salary, commensurate with experience.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be Dynamic. Be Resourceful. Be Boulder.

What We Require

  • Bachelor's Degree from an accredited institution and 5 years of professional experience in academic advising; OR
  • Master’s Degree in higher education, counseling, STEM, or related field and 3 years of professional experience in academic advising.

What You Will Need

  • Demonstrated leadership and team-building abilities.
  • Ability to communicate effectively, both in writing and orally.
  • Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
  • Outstanding customer service skills.
  • Demonstrated ability to work as a member of a team and within a collaborative work environment.
  • Exceptional organizational, planning, analytical, and technical skills.
  • Exceptional attention to detail.
  • Ability to work independently, prioritize multiple projects and requests, and work in a fast-paced environment.
  • Demonstrated passion for working with students from onboarding to graduation within a high-volume setting.
  • Demonstrated experience with Microsoft Office (Word, Excel, Power Point).
  • Willingness to work in an environment which may demand some flexibility or evening/weekend work.
  • Sensitivity to and appreciation of cultural, political, and geographical differences, with ability to work well with faculty, staff, and students from around the world.
  • Demonstrated commitment and leadership ability to advance diversity and inclusion.

What We Would Like You To Have

  • Master’s Degree in higher education, counseling, STEM, or related field and 5 years of professional experience in academic advising.
  • One year of experience supervising or leading professional employees.
  • Previous experience as an academic advising supervisor.
  • Experience in change management theory and practice.
  • Experience with student success retention and persistence efforts.
  • Experience working with STEM students in a higher education setting.
  • Successful experience interacting with parents of college students. 
  • Successful experience working with faculty.
  • Familiarity with the University of Colorado's student information systems.

Special Instructions

To apply, please submit the following materials: 
  1. A current resume. 
  2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position.
You will not be asked to upload references at this time.

Please apply by May 28, 2019 for consideration.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu

The University of Colorado is an Equal Opportunity/Affirmative Action employer