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Assistant Director, Environmental Services Operations

Requisition Number:



Boulder, CO

Employment Type:

University Staff



Posting Close Date:


Date Posted:


Job Summary

The University of Colorado Boulder and Housing and Dining Services encourages applications for an Assistant Director for Environmental Services Operations! This position provides leadership responsibility for the environmental services and custodial activities for 25 residence halls, 6 family housing complexes, 5 dining rooms, the CU Children’s Center, the Chancellor’s Residence, auxiliary buildings, and supports over 3.4 M square feet and 167 acres of landscape. The Assistant Director is responsible for the development and management of a 6.0 M operating budget, the entire environmental services staff and contract services budget, personnel and resource prioritization needs, as well as strategy planning. The position provides a centralized view across zones within housing controlled buildings to ensure a consistent delivery of services and products to all residents, departmental staff, and campus constituencies. This position requires a valid drivers' license to commute between locations for inspections and emergencies.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Housing Facilities Services (HFS) is a comprehensive facility management operation that provides around-the-clock support to Housing and Dining Services (HDS). The department serves over 10,000 residents and 20,000 conference guests annually. Services include maintenance, repair, renovation, project management, capital construction, housekeeping, and groundskeeping operations. HFS has approximately 190 full-time employees, as well as approximately 80 part-time and student staff, who all strive to give residents the best living experience possible.

What Your Key Responsibilities Will Be

Planning, Innovation, New Process Development:
  • Lead strategy planning the unit, formulating programs and processes to meet objectives, including policy development and implementation, resource planning, staffing, and scheduling associated with breakthrough and continuous improvement initiatives.
  • Review, recommend, approve, and execute equipment, supplies, and materials to optimize customer happiness. Improve the safety of employees, ensure equal distribution of work, increase quality consistently and minimize costs.
  • Implement facilities and infrastructure operational improvements to increase service and improve living and learning environments for the residents, staff, and conference guests.
  • Develop and implement preventive cleaning programs for 25 residence halls, 6 family housing complexes, and auxiliary buildings.
  • Implement a work management process that incorporates updated information regarding room use, type, and change in service to maintain accuracy, completeness, and equality in the work management system.
  • Develop standards and checklists for cleaning operations and ensure compliance to standards using thorough analysis and take action to execute corrections.
  • In partnership with the HFS Leadership team, determine and implement a sourcing plan which meets the strategic procurement objectives of HDS, resulting in decreased inventory, consolidation of suppliers, and just-in-time deliveries.
Operations Leadership:
  • Manage campus personnel in after-hours/emergency cleaning and service.
  • Assist Associate Director in crafting a vision of the organization through the development of custodial supervisors’ goals and performance objectives.
  • Perform planning and performance management for subordinates, administer time cards, vacation requests, develop staff recognition and ongoing training programs, and equipment requests for the organization.
  • Maintain consistency in cleaning certification process by personal verification of learned skills of all new employees including safe operation of custodial equipment and re-training as required.
  • Train environmental services staff in equipment use, equipment maintenance, work instructions including standard operating procedures, etc. When needed, training includes hands-on demonstrations requiring exertion up to 100lbs of force occasionally.
Management of Key Performance Metrics:
  • Help develop, manage, and follow important achievements as part of the HFS assessment initiatives: financial (actuals to budget, unbudgeted expenses, and capital projects), customer service (service level agreements, work orders, customer satisfaction), and operational metrics (cost/student, cost/sq. ft., etc.).
  • Help manage and supervise budgets for personnel, equipment, tools, vehicles, supplies, and contracts for the organization. Respond to customer inquiries and complaints.
  • Evaluate benchmarking information within the cleaning industry and across similar universities; assess trends and determine operational changes based on organizational performance against benchmarks.
Budget, Finance, and Analysis:
  • Assist Associate Director in the management and allocation of a $6.0 million operating, personnel, and contract services budget.
  • Identify expense reduction opportunities and develop and implement plans to realize the expense reduction.
Human Resource Management: 
  • Train, coach, and mentor zone supervisors using constructive and timely feedback to teams and/or individuals, so they can improve their performance.
  • Supervise and participate in interviewing, hiring, and training full-time employees, temporary employees, and student employees. Manage performance issues in a timely and appropriate manner. Ensure staffing levels are optimal.
Environmental Services Operations Management & Customer Service:
  • Responsible for risk management planning, training, and assessment of work conditions resulting in reduced staff and student injury and accidents.
  • In conjunction with other Housing Facilities Services leadership team, responsible for the development and delivery of a customer satisfaction improvement plan for HFS.
  • Work with Associate Director to determine strategic outsourcing opportunities (for example after-hours calls and apartment turns).
Compliance, Fire, Life and Health Safety, Environmental Initiatives:
  • Ensure emergency action and safety/security plans are current, coordinated, and implemented with EH&S, campus police, Facilities Management, and university departments.
  • Partner with the Associate Director to ensure all operations, systems, policies, and protocols are implemented, followed, supervised for accuracy and timeliness, and support a high commitment to life, safety, and security of students, guests, and staff. Ensure staff is trained on all life/safety and security protocols annually or as specified by the policy.
  • Implement green products and cleaning procedures that are environmentally supportive.
  • Champion the change in culture to one that has increased awareness of safety through the use of SafeStart or another comparable philosophy.

What You Should Know

  • The weekly schedule is 7:30 to 4:00 Monday-Friday.

What We Can Offer

  • The salary for this position is $76,000 - $85,000.


The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be Inspired. Be Pioneering. Be Boulder.

What We Require

  • Bachelor’s degree from an accredited college or university in environmental science, business, public administration, or related field. An equivalent combination of education and experience may substitute.
  • 3 years of facilities or environmental services-related experience.
  • 1 year of experience at a supervisory level.
  • Valid driver’s license.

What You Will Need

  • Experienced with Microsoft Office suite of products and work management systems.

What We Would Like You To Have

  • Master's degree.
  • Demonstrated negotiating skills.
  • Minimum of five years of supervision in a service-oriented environment.
  • Two years of experience developing and implementing improvement initiatives.
  • Proven experience in operational management, with direct interaction with organization leadership.
  • Experience leading people and managing processes in a multicultural work environment.
  • Experience in managing budgets and profit/loss of a department.
  • Fire Life Safety knowledge and experience.
  • Experience in auditing and root cause analysis and corrective action planning for a workplace injury.
  • Demonstrated experience in strategic and tactical activities.

Special Instructions

To apply, please submit the following materials: 

1. A current resume.

2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position.

You will not be asked to upload references at this time. 

Please apply by July 12, 2021, for consideration. 

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Essential Services

This position is designated “essential services.” The incumbent is required to respond to requests for work during campus emergencies (snow, wind, rain, flood and any other natural or man-made event) and report to work for his / her regularly assigned shift during emergency campus closures. 

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: