Jobs UNIVERSITY OF COLORADO BOULDER

Wherever you are in your degree, career, or life, our flexible programs give you the tools to reach your goals. Whether you’re looking to find balance, get ahead, make a career pivot, or simply expand your experiences and abilities, we’re here for you.

With courses offered both online and in person, the Division of Continuing Education provides lifelong learning opportunities by extending the educational resources of the University of Colorado Boulder. Continuing Education is both a gateway and a bridge—connecting you to the next phase of your journey.

Student Success Team Supervision and Leadership:

• Supervise a team of professional staff who provide direct student support across a variety of roles.
• Support the Student Success team in developing and maintaining student success initiatives and programming (Resiliency Program, the Canvas Academic Skills Resource, etc.), helping team members stay accountable and in alignment with Student Services values.
• Facilitate regular Student Success team meetings to problem-solve student situations, work on team goals and staff development, and provide updates as needed.
• Collaborate with Enrollment Services and other CE teams to troubleshoot challenging situations and to create a positive student experience.
• Evaluate and respond to available advising and coaching data regarding student outcomes and feedback.
• Ensure staff maintain an appropriate number of appointments each week to meet student needs.
• Train, coach, mentor, challenge, and support Student Success team members through regular one-on-ones and in unscheduled conversations.
• Support ongoing training, professional development, and recognition for team members.
• Develop and monitor performance plans and conduct annual evaluations for each team member consistent with University and Division policies, providing honest and ongoing feedback.
• Respond to advanced concerns from students, members of the students’ support networks, and advisors and coaches within the team.

Department Support and Administration:

• Meet regularly with the Director of Student Services to develop and lead initiatives to support student success.
• Serve as a member of the Student Services leadership team, which problem-solves unique situations, discusses supervision processes, and ensures equitable practices and policies across Student Services teams.
• Develop and maintain communication plans tailored to various CE student populations; send regular communications through the Canvas Academic Skills Resource.
• Conduct assessment of Student Success advising/coaching services and student programming, making adjustments as needed.
• Represent the Student Success team at the Enrollment Services & Records (ESR) weekly meeting, bringing issues to ESR as they arise and sharing information learned in ESR with the Student Success team.
• Serve on CE Academic Policies & Procedures Committee, which evaluates and updates Division policies and procedures to ensure they are equitable and student-centered.

Academic Advising:

• Provide individual appointments to prospective, current, and former non-degree and degree students, especially during busy seasons.
• Serve as a supplemental advisor for all majors across campus, referring students to their primary advisor as appropriate.
• Assist both degree and non-degree students in formulating their educational goals and outlining the University requirements and procedures required to meet those goals.
• Provide well-rounded support to students in a disarming and non-judgmental way.
• Connect students with resources and student support services as appropriate (career advising, mental health counseling, academic skills development, financial aid advising, etc.).
• Support non-degree and degree-seeking students on academic suspension and academic dismissal by identifying resources, options, and pathways toward reinstatement.

Liaison:

• Serve as the primary point of contact for CE faculty and staff regarding advising and coaching activities, student concerns, and resource referrals.
• Maintain regular communication with the Office of Financial Aid liaison, exchanging updates and sharing information about student trends or concerns that may arise.
• Cultivate strong relationships with campus advisors and student support staff.
• Contribute to initiatives to increase non-degree student success.
• Provide trainings and presentations to campus partners regarding the unique role of CE on the CU Boulder campus.

Professional Development and Engagement:

• Demonstrate a commitment to professional development and engagement by participating in professional associations, conferences, webinars, etc. and/or pursuing formal education that supports performance of your responsibilities and the goals of the organization.
• Serve on campus-wide committees that address issues relevant to CE students, with a particular eye toward degree completers, transfer students, international students, and wellness and retention.

• The work schedule for this position is Monday-Friday. Typical hours of 8 a.m. to 5 p.m. This position will work a hybrid format, with some days each week remote and at least three days in person.

• The starting salary for this position is $76,602-$86,000 annually.
• Relocation assistance may be available for this position.

• Master’s degree or graduate certificate.
• 3+ years of direct student-facing experience in academic advising, career advising, academic coaching, or a related field.
• 1+ year of experience supervising a team of professional staff.
• 1+ year of professional experience at a public higher education institution.

• Excellent verbal and written communication skills.
• Ability to supervise and develop both top-tier staff and new professionals.
• Strong critical thinking and creative problem-solving skills.
• Thorough attention to detail, with excellent organizational and time management skills.
• Ability to establish and maintain collaborative working relationships at all levels and across departments.
• Ability to develop and implement a vision for a team.
• Proven ability to compassionately support historically marginalized and underserved students.

• 5+ years of progressively responsible positions in a complex higher education setting.
• Experience supporting historically underrepresented students, returning adults learners, students requiring online course modalities, and/or students struggling academically.
• Proficient with CU Student Information Systems (CU-SIS).
• Academic advising experience.
• Experience troubleshooting nuanced situations while navigating complex policies.
• Professional experience in a continuing education or extension unit.
• Proven leadership skills and activities.
• Program planning or project management experience.