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Assistant Manager of Operations and Store Safety

Requisition Number:

40270

Location:

Boulder, Colorado

Employment Type:

University Staff

Schedule:

Full-Time

Posting Close Date:

05-Jul-2022

Date Posted:

21-Jun-2022

Job Summary

The CU Bookstore at the University of Colorado Boulder encourages applications for an Assistant Manager of Operations and Store Safety! This position will assist in the management of store operations at the CU Bookstore. Responsibilities include inventory and asset control, management of safety and security issues, as well as assisting with the daily management of the store. Safety responsibilities for the store includes working on general maintenance and construction planning of the storefront. This role will ensure the safety and security of employees and customers in the store by conforming to university standards for safety, as well as providing education of these standards to all employees. The position will also assist in the daily management of the sales floor staff, serving as a manager on duty as part of a team rotation.


The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

The CU Book Store, is your official store for CU merchandise. By shopping at the store that caters to the special needs of a university community, your dollars stay on campus to further the work of this nationally recognized institution.

What Your Key Responsibilities Will Be

Safety and Security Control

  • Develop protocols and training to ensure all employees and customers are in compliance with the standards for safety specified by local, federal, and university guidelines. Advise employees of all changes to standards and provide training for all changes.
  • Care and design of Comprehensive Camera System which provides closed circuit television monitoring.
  • Process shoplifters according to parameters set by CU Bookstore Leadership, Office of Student Conduct, and/or Local Law Enforcement.
  • Manage a system of reporting for employees to report possible theft. Follow-up on and investigate reports of thefts or suspicious behavior. Relay information to the appropriate authorities.
  • Serve as liaison with Access Services to ensure that store locks and keys are accounted for and maintained.
  • Oversee the ID card access systems for exterior doors. Maintain the appropriate access to Book Store employees.
  • Maintain Access codes to Safe Systems security systems. Set up store access request to third party contractors. Serve as primary contact for Safe Systems alarm protocols.

Assist in Maintenance and Project Management

  • Report general maintenance issues to appropriate parties on the UMC maintenance staff, and/or University Facilities Management. Follow up on completion of maintenance projects.
  • Communicate potential impacts of ongoing maintenance or construction projects to the CUBS Staff and employees. Assist in planning of Book Store projects.
  • Submit necessary requests for maintenance work and maintain communication with custodial providers to schedule store cleanings around store hours.

Inventory Control and Asset Management

  • Oversee GM inventory control through cycle counts. Communicate with buyers team to investigate inventory discrepancies.
  • Audit stock transfer to/from CUBS warehouse. Use (ERP) NetSuite to check for accuracy of inventory transfers.
  • Assist buyers team and accounting department in coordination, planning, and completion of annual general merchandise inventory, and textbook inventory.
  • Monitor location and supply of non-inventory store assets, i.e. retail fixtures and equipment. Make appropriate request for re-supply when needed.

Sales Floor Assistant Manager

  • Assist Store manager in the daily operations of the sales floor.
  • Assist customer as needed by providing outstanding customer service. Promote positive customer interaction from student employees and cultivate an environment where strong work ethic thrives.
  • Provide support to student employees when manager assistance is needed.
  • Be familiar with point of sale software and assist customers and employees as needed.
  • Assist in the training of student employees to improve customer service standards.
  • Act as an opening or closing manager for the sales floor as part of a rotation of managers, including some weekends, and occasional late nights.

Interdepartmental Partnerships

  • Collaborate with various campus departments, including working with UMC Maintenance and University Facilities management on store projects.
  • Work with Office of Student conduct and Restorative Justice when needed, and complete other duties as assigned.

What You Should Know

  • All University of Colorado Boulder employees are required to align with the campus COVID-19 vaccine requirement. New employees must provide proof of vaccination or receive a medical or religious exemption within 30 days of employment.
  • This is a full time, in person position.
  • The work schedule will follow retail open hours; typically Monday-Friday, and may include weekend hours; hours will vary; some nights may be scheduled based on the needs of the business.

What We Can Offer

The salary for this full-time position is $50,000 - $55,000 annually. 

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be collaborative. Be dynamic. Be Boulder.

What We Require

  • Bachelor's Degree, or equivalent combination of education and experience.
  • Three years of retail/customer service experience.

What You Will Need

  • Strong written and oral communication skills.
  • Solid understanding of MS Word, Excel and Outlook.
  • Strong customer service skills, interpersonal skills and time management.
  • Problem solving.

What We Would Like You To Have

  • Experience with ERP systems (Netsuite).
  • Experience with Security and Monitoring systems (Milestone Systems).
  • Experience in Project management.

Special Instructions

To apply, please submit the following materials: 
  1. A current resume. 
  2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.

Please apply by July 5, 2022 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu