Assistant Vice Chancellor, Human Resources Operations & Technology
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Job Summary
The University of Colorado Boulder is a leading R1 research institution committed to academic excellence, innovation, and fostering a culture where everyone matters and all can thrive. The Human Resources Department seeks an experienced and visionary leader to serve as the Assistant Vice Chancellor for Human Resources Operations & Technology. This strategic leadership role is responsible for reimagining and leading the delivery of HR services and technology in support of the university's diverse workforce, including faculty, staff, and academic personnel.
The Assistant Vice Chancellor (AVC) will oversee the HR Shared Services unit and People Technology operations, championing a forward-thinking, service-oriented model that enhances the employee experience, ensures operational excellence, and fosters innovation in HR service delivery. The AVC will lead the implementation of a scalable, tiered service delivery model that supports the university’s academic, research, and administrative missions.
This is a key leadership role within the Division of Human Resources, requiring exceptional collaboration across central HR, academic units, HR partners, and institutional stakeholders.
Who We Are
Human Resources (HR) contributes leadership, guidance, tools and services to support employees throughout their careers at CU Boulder and to cultivate a culture which upholds the campus’ strongly held values. HR partners with campus in the achievement of the campus vision and strategic imperatives.
What Your Key Responsibilities Will Be
Strategic Leadership & Transformation:
- Develop and implement a strategic roadmap for HR Shared Services and People Technology in alignment with university goals and HR priorities.
- Lead the transformation from legacy service models to an integrated, tiered HR delivery framework that emphasizes user experience, operational efficiency, and data-informed decision-making.
- Foster a culture of continuous improvement, innovation, and accountability within HR teams.
Shared Services & Operational Excellence:
- Oversee the design and delivery of core HR transactional services, ensuring a consistent, high-quality experience for faculty and staff across campus.
- Partner with HR Centers of Expertise (COEs), HR Business Partners, and academic and administrative leaders to identify service opportunities, streamline processes, and improve service delivery.
- Define clear process and standards for all employee transactions and create training and documentation to enforce data integrity and consistent HR practices across the campus community.
- Implement and manage portfolio governance, resource prioritization, and performance metrics to ensure transparency and impact.
People Technology & Digital Enablement:
- Lead the People Technology function, aligning system strategies with institutional HR goals.
- Ensure the effective implementation, integration, and optimization of platforms such as ERP and best in class software solutions, and other enterprise tools to enhance automation, self-service, and data quality.
- Partner with IT and external vendors to support HR system enhancements, upgrades, and innovation initiatives.
Team Leadership & Development:
- Build and develop a high-performing team of HR Shared Services professionals, HRIT/HRIS and People Partners, with an emphasis on equity, excellence, and service.
- Champion workforce development strategies that enable agility, cross-functional collaboration, and responsiveness to evolving university needs.
- Promote employee engagement and retention through inclusive leadership and career growth opportunities.
Change Management & Communication:
- Design and lead change management initiatives in collaboration with key partners across campus.
- Develop comprehensive communication strategies to build understanding and alignment during transformation efforts.
Data, Reporting & Insights:
- Leverage dashboards and analytics to evaluate HR service performance, identify trends, and inform strategic decisions.
- Ensure timely reporting on key transition metrics, service delivery outcomes, and employee experience indicators. Establish a reporting cadence of key Human Capital metrics to share with HR leaders and key partners.
What We Can Offer
The annual starting salary range for this full-time position is $175,000 - $195,000. A sign-on bonus is available within department guidelines.
Benefits
At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.
Be Statements
What We Require
- Master's or JD degree or equivalent combination of education and experience.
- Positions at this level typically have at least 6+ years of progressively responsible job related experience, including supervision experience.
- Experience managing large HR transformation efforts, including system implementations, process redesign, and change management initiatives.
What You Will Need
- Strategic thinking: Aligning HR operations with business objectives and developing long-term plans.
- Operational excellence: Driving efficiency and effectiveness in the shared services model through process improvement.
- Change management: Skillfully navigating and implementing organizational and technological changes.
- Financial acumen: Managing budgets and making data-driven financial decisions.
- Project management: Effectively managing multiple projects simultaneously and prioritizing tasks.
- Digital agility: Leveraging and optimizing technology, such as AI and automation, to improve HR service delivery.
- Data literacy and analytics: Utilizing data to identify trends, measure performance (via KPIs and SLAs), and make informed decisions.
- Technology proficiency: Experience with various HR technologies like applicant tracking systems, HRIS enterprise systems and other productivity tools.
- Interpersonal skills: Building strong relationships, fostering an inclusive environment, and managing conflict.
- Communication: Clearly articulating information, active listening, and adapting communication styles for different stakeholders.
- Emotional intelligence: Understanding and managing emotions, both in oneself and others, to motivate teams and handle sensitive situations.
- Coaching and development: Guiding employees to improve their skills and perform at their best.
- People advocacy: Championing employees while balancing business needs.
- Confidentiality and professionalism: Handling sensitive employee data and information with discretion and integrity.
- Customer service orientation: Providing excellent service to internal customers and stakeholders.
- Business acumen: Understanding the broader business context to support the organization's goals.
What We Would Like You to Have
- Bachelors degree in Human Resources related field or at least 10 to 15 years of progressive leadership experience in HR Shared Services and Technology.
- A minimum of 10 years leading large-scale HR operations and systems in complex, matrixed organizations—preferably in higher education, research institutions, or similarly regulated environments.
- Demonstrated expertise in using technology and continuous improvement methodologies to optimize HR service delivery.
- Prior experience with ERP (Peoplesoft, Workday HCM and ServiceNow), or similar enterprise HR platforms.
- Agile, Lean, or Six Sigma certification or equivalent process improvement experience.
- Experience with HRIS technology that supports payroll functions.
- Success leading cross-functional and virtual teams.
- Strong customer-service orientation with excellent communication, collaboration, and influencing skills.
- Deep understanding of the HR landscape within a higher education context, including academic personnel and staff labor relations considerations.
Special Instructions
To apply, please submit the following materials:
- A current resume.
- A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.
Please apply by December 1, 2025 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
Posting Contact Information
Posting Contact Name: Boulder Campus Human Resources
Posting Contact Email: Recruiting@colorado.edu