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Associate Director of Clinical Services

Requisition Number:

16642

Location:

Boulder, Colorado

Employment Type:

University Staff

Schedule:

Full-Time

Posting Close Date:

31-Mar-2019

Job Summary

Wardenburg Health Center, within the division of Health & Wellness welcomes applications for Associate Director of Clinical Services. This is a leadership role within Medical Services (MS) and is responsible for providing supervision and clinical oversight to ensure high quality and ethical standards for the medical care provided by staff of the MS department. The Associate Director of Clinical Services reports to the Senior Director of MS. This role will continuously assess, research, develop, and improve upon the services provided in response to the changing needs and trends of students, the Division of Health and Wellness at CU-Boulder, MS and the University.  In addition to coordinating, managing and overseeing the daily operations of the clinic, this position provides leadership to an interdisciplinary team of clinicians, who are involved in the medical care provided by MS, and directly supervises and evaluates all the Clinical Managers of MS, and the Occupational Health and Infection Prevention nurses. This position collaborates closely with all of the MS Directors, and the Administrative Services Directors and staff to serve the patient population’s medical needs. 

The Associate Director of Clinical Services works with the MS Senior Director and Assistant Director of Support Services, the Medical Director and the Compliance Coordinator in developing and updating department policies, practice guidelines, and procedures to ensure the department’s compliance with accreditation, legal and ethical guidelines. This position assists the MS Senior Director in the accreditation/re-accreditation process for the department. The Associate Director is also responsible for overseeing provider schedules, performance and productivity, and reports assessment, utilization and operational data to the Senior Director on a regular basis. This position will serve on the Leadership team of MS, and represent the department in other Student Affairs, Health and Wellness Division and University committees as assigned. The Associate Director may also deliver medical care by emphasizing the promotion of health and the prevention and treatment of disease by formulating, with the patient, a health care plan to manage actual and potential health problems.

Who We Are

Wardenburg Health Services staff understands and is committed to the unique health concerns of our student population, making us an unparalleled source of advocacy for student wellness at CU Boulder. We provide a comprehensive range of health care services in several on-campus locations. The Wardenburg Medical Clinic provides a wide range of health care services for students including, but not limited to: primary care for illnesses and injuries, as well as chronic conditions, physicals, sexually transmitted infection testing and treatment, allergy shots, vaccinations, travel health care, and concussion care.

What Your Key Responsibilities Will Be

Management and Program Development
  • Direct the Medical Services teams to ensure adherence to department policies, procedures, guidelines, and productivity standards.
  • Monitor and ensure that quality health care is provided, utilizing professional medical standards, clinical guidelines, and accrediting agency specifications.
  • Develop visionary and clinical leadership and direction for the department, which fosters continued support of the MS team and student-centered health care. 
  • Oversee staff development by promoting and ensuring participation in supervisory leadership training opportunities, career development and collective leadership. 
  • Provide supervision, coaching sessions, and annual performance evaluations for all direct reports.
  • Collaborate with all MS Directors and staff, and Admin Services Directors and staff, to integrate providers, RNs, HCTs, and front desk Admin staff into a cohesive outpatient service-oriented unit.
  • Collaborate with the Manager of Behavioral Health to support the integration of BH services and screenings within MS.
  • Provide leadership related to developments involving the EMR, ICD10, coding and billing, third party billing, and clinic integration.
  • Complete regular and timely reports on clinic utilization and operational data to the Senior Director of MS, and collaborate with the Medical Director to provide recommendations regarding the scope and provision of care for MS.
  • Continuously assess, develop and improve clinical services within the department, evaluate standard of care benchmarks and measurable outcomes utilized in similar health care institutions and those mandated by the accrediting agency, and applies “best practices” and innovative approaches to the clinic setting.
  • Coordinate hiring for clinical services by preparing job descriptions, recruiting, and hiring quality providers for the department, with an emphasis on promoting an inclusive, diverse work environment. 
  • Organize and oversee the development and implementation of orientation, competencies, and peer reviews for all new and existing staff. 
  • Based upon competency data/peer reviews, determine training and educational needs for staff to improve patient care and enhance career development. Address personnel and performance issues through disciplinary actions.
  • Ensure appropriate staffing, including for peak patient periods (e.g. flu season), staff absences or administrative education commitments by coordinating with the Clinical Managers, Infection Prevention nurse and Assistant Directors in creating, implementing and overseeing medical providers’ schedules. 
  • Develop policies and protocols regarding hospitalizations, walk-ins, referrals, follow up, scope of care, and other clinical issues as they arise. 
  • Design and administer procedures for appropriate scheduling, intake and triage of patients for areas managed including the effective initiation and implementation of referrals to specialists, follow up information and appointments, patient education, and the efficient utilization of electronic medical records (EMR) including accurate billing practices.
  • Collaborate with MS directors to develop and monitor the MS budget; ensure MS expenditures are fiscally responsible and within the strategic scope of the Division.
  • Monitor, review, respond, and work to resolve patient complaints to identify near misses, adverse events and opportunities to improve the standard of service and care provided.
    • Consult with the Senior Director, Medical Director, Risk Management and Compliance, and Legal. 
  • Serve on the leadership team of MS, and represent the department in other clinical-related meetings/consultations/clinical presentations as assigned by the Senior Director.  
  • Align MS department interests and resources with the division and organizational goals. 
Clinical Services and Interdepartmental Collaborations
  • Provide primary health care to students. 
  • Participate in peer review.
  • Serve on appropriate organization committees or appoints participating members to collaborate with staff from Admin Services, Division of Student Affairs and H&W, Clinic Operations, Integrated Care and others as assigned.

What You Should Know

  • This is a full-time position during clinic hours, Monday-Friday 8 AM-6 PM.
  • There are no on-call, weekend or holiday hours.

What We Can Offer

Salary Range: $100,000-$128,000, commensurate with experience.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be Innovative. Be Visionary. Be Boulder.

What We Require

  • Master's degree or higher in a medical discipline or educational health administration.
  • At least five years of experience in a clinical setting.
  • Current BLS certification, upon hire.
  • Two years of supervisory experience in a medical clinic.

What You Will Need

  • Position requires basic functional computer skills (experience with Windows based systems).
  • Strong verbal and written communication skills.
  • Performance management and developing others.
  • Flexibility, change management, continual improvement and initiative.
  • Fiscal management and responsibility.
  • Collaboration, organizational communication and partnering skills.
  • Demonstrated commitment to diversity and inclusivity.
  • Demonstrated ability to establish and maintain strong working relationships within a highly diverse organization; team-oriented focus; and conflict resolution skills.
  • Ability to manage multiple complex and concurrent tasks; a demonstrated commitment to customer service; effective problem-solving skills; demonstrated ability in effective management, supervision, and team-building; and an entrepreneurial orientation.

What We Would Like You To Have

  • Advanced Practice Nurse or Physician's Assistant with ability to practice medicine in the State of Colorado by date of hire.
  • Drug Enforcement Agency (DEA) registration and prescriptive authority in the State of Colorado.
  • National certification as an Advance Practice Nurse (such as ANCC) or Board certification in Family Practice, Internal Medicine, Pediatrics/Adolescent Medicine, Emergency Medicine, Gynecology,  or other college health appropriate ABMS-recognized medical specialty.
  • Experience working in a college health setting.
  • Some knowledge or experience working with accreditation standards. 
  • Two years of supervisory experience in a college health setting.
  • Increasingly responsible experience or leadership in a student health center.

Special Instructions

To apply, please submit the following materials: 
  1. A current resume. 
  2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position. 
You will not be asked to upload references at this time. 

Please apply by March 31, 2019 for consideration. 

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu

The University of Colorado is an Equal Opportunity/Affirmative Action employer