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Billing Manager

Requisition Number:



Boulder, CO

Employment Type:

University Staff



Posting Close Date:


Job Summary

This position provides oversight and technical resources and expertise to key departments within the Division of Student Affairs. This is a full-time 12-month professional university staff position responsible for approximately $130M annually in billing, receivables and collections. The billing manager acts as an agent for the division on behalf of the Bursar’s Office to properly charge and credit students’ accounts for approximately $90M annually. The billing manager is responsible for identifying and solving problems, improving service delivery, and continuous evaluation of policies and procedures: recommending and implementing changes for greater operational efficiencies and the highest levels of fiscal integrity. The billing manager supervises 3.0 FTE account technicians and may support other operations in the division as needed.

Who We Are

The Division of Student Affairs values the diverse backgrounds, histories, identities and life experiences of every member of our community. We strive toward inclusive excellence in making our policies, processes, and actions socially just and equitable. We celebrate and embrace differences. We are committed to welcoming and including diverse groups and perspectives in building a climate in which all members can thrive in an environment where they feel at home, welcome and safe.

What Your Key Responsibilities Will Be

Leadership and Supervision
  • Supervise accounting technicians charged with billing management, collections, researching customer issues, reconciliation, business process improvements, and ensuring compliance with university billing procedures.
  • Represents the university in front of parents and students. 
  • Identify training needs and provides technical billing staff with ongoing development of knowledge, skills, and abilities.
Billing Process Management 
  • Coordinate the billing functions of supported units by communicating regularly with key division staff.
  • Resolve issues with:
    • Room and board rate and housing contract accuracy.
    • Conference Services invoicing, revenue recognition for groups.
    • Uploads to the Campus Solutions bursar accounting system.
    • Accuracy of each student’s or resident’s account transactions which include residence hall room and board, Bear Creek room, family housing rent, block meal plan sales, parking fees, damages, miscellaneous charges/credits, and payments.
  • Manage day-to-day aging and accounts receivables:
    • Communicate outstanding balances with customers.
    • Generate quarterly reports and provides recommendations for collections.
    • Assess risk assessment related to outstanding balances.
  • Direct the creation and production of standardized reports in multiple systems to support quality assurance and internal controls.
  • Coordinate month-end closing for billing operations throughout supported units.
  • Develop, maintain, and update billing procedural manuals.
  • Design usage of StarRez to ensure proper data input and accurate billing.
Other Financial Services Support
  • Assist business professional staff with the development of process maps and procedural documentation.
  • Establish and maintain strong working relationships with the Bursar’s Office, Campus Controller’s Office, Financial Aid Office, and Colorado Collections Services.
  • Serve as a point of escalation for customer service issues and complaints.
  • Represent the assistant director at meetings and on committees, as requested.
  • Special projects and other duties as assigned including providing support for organizational changes.

What We Can Offer

The anticipated starting salary is $65,000.


The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be Driven. Be Impactful. Be Boulder.

What We Require

  • Bachelor’s degree from an accredited college or university in accounting, finance, business administration, public administration, or closely related field.
  • Two years of professional level accounting or finance experience in a billing environment.
  • Supervisory experience related to billing and finance. 

What You Will Need

  • Ability to effectively communicate verbally and in writing utilizing informal and formal communication.
  • Analytical skills including using productivity software (e.g., MS Excel) and software used in billing and collections.

What We Would Like You To Have

  • Master’s degree in accounting, finance, or closely related field.
  • Experience using StarRez housing system and PeoplesSoft financial system.
  • Experience in the public sector or higher education environment involving multiple funds.
  • Experience with reporting tools such as COGNOS.

Special Instructions

To apply, please submit the following materials: 
1. A current resume. 
2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications, and responsibilities of the position.

You will not be asked to upload references at this time.

Please apply by June 2, 2019, for consideration.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email:

The University of Colorado is an Equal Opportunity/Affirmative Action employer