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Business Analyst and Application Administrator, Identity & Access Management

Requisition Number:



Boulder, Colorado

Employment Type:

University Staff



Posting Close Date:


Job Summary

The Business Analyst and Application Administrator for Identity & Access Management is part of a self-organizing, cross-functional team responsible for the design, implementation, and operation of enterprise systems and services that provide the foundation for authentication and access to online resources at CU Boulder. The IAM team supports user provisioning, directory services, person data management, access control, and single-sign-on, including integration of these services with other IT service providers and applications across campus. In this role you will focus on enhancing the team's ability to perform Business Analysis to support delivery of regular, incremental improvements and the development of new functionality.  You will also participate in the building, improving, and day-to-day operational support of Identity & Access Management services and share in the group's planning, direction, and strategy.

Who We Are

The Office of Information Technology (OIT) is a dynamic organization, filled with energetic staff and students who aim to serve the campus and contribute to student success while supporting the University’s academic, research and service missions. We’re located in the heart of the beautiful CU Boulder campus. See what OIT is all about by watching our This is OIT video

What Your Key Responsibilities Will Be

Service Transition
  • Work as a team to design, build, deploy, and continually improve IAM services and processes and ensure that work is carried out in a coordinated manner. This includes: 
    • Analysis 
    • Development 
    • Change management 
    • Testing and validation 
    • Communication with stakeholders 
    • Release and deployment processes 
    • Configuration management, and knowledge sharing

Service Operation
  • Ensure that Identity & Access services, processes, and infrastructure operate effectively and efficiently. This includes: 
    • Fulfilling user requests. 
    • Resolving failures and incidents. 
    • Managing problems, and handling other routine, day-to-day operational tasks.

Service Strategy & Design
  • Participate with the team to determine strategy and direction to serve users of Identity & Access Management services and fulfill customer and organizational needs. 
  • The team will have the opportunity to work together to innovate and solve problems, design new services, and make improvements to existing ones.

What You Should Know

  • In this role you'll participate in a formal on-call rotation with definitive response times; the likelihood of the on-call employee having to come on-site to respond/manage an issue/incident is low. When not on call, you'll be expected to respond in a reasonable (though not definitive) amount of time when called outside working hours regarding issues and incidents that arise.

What We Can Offer

  • Compensation for this position is market-driven and highly competitive, and will also be based on relevant background and experience.


The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be Effective. Be Willing. Be Boulder.

What We Require

  • Bachelor's Degree from an accredited institution with emphasis in computer science, information systems, or another related information technology field (a combination of education and experience as detailed below may be substituted for a degree on a year-for-year basis).
  • 3 years technical experience working in Identity & Access Management.
  • 2 years experience working as a Business Analyst in information technology.

What You Will Need

  • Strong interpersonal and written communication skills and ability to communicate effectively with peers, stakeholders, and users.
  • Ability to document work or code and share/transfer knowledge.
  • Comfort with asking questions, trying new things, and offering candid feedback.
  • Ability to collaborate and work comfortably within a team.
  • Strong problem-solving, troubleshooting, and analytical skills.

What We Would Like You To Have

  • Advanced understanding of Identity & Access Management and its role in supporting IT services.
  • Database inquiry and understanding of relational database principles.
  • Experience in a Business Analysis role in the delivery of information technology services (preferably within a team employing Agile methodologies).
  • Technical experience operating, configuring, and managing the following IT services:
    • LDAP and Active Directory
    • An enterprise Identity Manager solution (Oracle Identity Manager, for example)
    • An enterprise authentication or single-sign-on service (preferably Shibboleth or another SAML2-based solution)
    • Other identity, trust, access, or authorization middleware (Grouper, for example)
  • Experience with Agile backlog grooming and prioritization.
  • Experience with Oracle SQL development, queries, views, etc.
  • Understanding of message/event based architecture and concepts.
  • Experience with web application hosting and Java application containers, including Apache HTTPD, Tomcat, Jetty, etc.
  • Java and Javascript development experience.
  • Experience using distributed version control systems (Git, for example) and work tracking systems (JIRA, for example).
  • Shell-scripting and automation experience.
  • Linux/Unix and Windows proficiency.
  • Experience with other various tools and technologies (DUO Two-Factor Authentication, ServiceNow, Confluence, OAuth, OIDC).

Special Instructions

To apply, please submit the following materials: 
  1. A current resume. 
  2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position. 

You will not be asked to upload references at this time. 

Please apply by September 23, 2019 for consideration. 

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs. 

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email:

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.