Jobs UNIVERSITY OF COLORADO BOULDER

At the University of Colorado School of Law, we are an engaged, diverse, and inclusive community of students, faculty, staff, and alumni who help one another succeed. Our selective admissions process keeps our student body small, enabling our faculty, staff, alumni, and community to invest deeply in each student’s success. Because we take our responsibility to educate and train future lawyers very seriously, our curriculum, research centers, and experiential learning opportunities are crafted to prepare students for success in today’s changing legal environment.

Application Support:

• Provide Tier 1 and 2 support for Salesforce, Pardot, Linvio, and Authorize.net applications to Law School partners, advancing issues to Law IT developers and/or Salesforce/Linvio support services when necessary.
• Deliver comprehensive support, including user training, documentation, problem solving, and process improvement for Salesforce and other support systems.
• Create and maintain documentation related to Salesforce system administration, processes, and procedures for IT department.
• Configure changes such as flows, fields, page layouts, record types, apps, custom designs, sandbox setup/refresh, dashboards, and reports.

Application Administration:

• Maintain and administer Salesforce, Pardot, Linvio, and authorize.net systems, ensuring they are patched, updated, and operating correctly.
• Manage workflows, automated processes, and notifications to optimize system efficiency.
• Perform identity and access management to enforce security protocols, control data access and adjust user roles as necessary.
• Complete bulk data imports (e.g., new student data) while ensuring data integrity.
• Collaborate with partners to design and implement changes and updates.
• Supervise de-duplication, data cleansing, and bounce-management efforts by Law IT student employees.
• Manage daily administration of user and license management, including user provisioning/deprovisioning, role assignment, and permissions.
• Know the latest on new Salesforce functionality and features, making process improvement recommendations.
• Manage annual PCI compliance process for Authorize.net account: attend annual PCI training, develop procedures to maintain PCI security standards, complete Self-Assessment Questionnaire, and maintain associated Authorize.net policy.

Data Reporting & Metrics:

• Deliver training, support, preparation, processing, and analysis of reports, metrics, and other data to collaborators, aiding law school leadership in their business decisions.
• Identify data collection methods that will improve data integrity, consistency, and reporting.
• Manage data to improve Salesforce data quality, implementing necessary procedures and automation.
• Meet with users and identify business requirements, documenting standard processes and recommending outreach approaches, with a focus on optimal user experience.

The standard schedule for this position is Monday-Friday, working normal business hours. This position is assigned a hybrid work modality, working both remotely and on the CU Boulder campus each week.

Visa sponsorship is not available for this position.

• Bachelor's degree in Data Science, Statistics, Mathematics, Computer Science, Business, or a related field.
• One year of application support, administration, and data/metrics experience.
• An equivalent combination of education and experience may substitute for the degree on a year-for-year basis.

• Handle confidential information with the utmost discretion.
• Exhibit excellent written and verbal communication skills, build strong relationships, and deliver exceptional customer service.
• Work independently and quickly learn new computer technologies.
• Collaborate with key collaborators to deliver training, guided documentation, consultation, and problem solving.
• Project management skills to handle simultaneous tasks and meet goals.
• Experience with customer journey mapping and customer lifecycle analysis.

• Demonstrate expertise in Salesforce and experience with prospect management and payment processing platforms
• Experience with data analysis and manipulation.
• IT experience in a higher education setting.