Jobs UNIVERSITY OF COLORADO BOULDER

Skip to content

Case Manager

Requisition Number:

65597

Location:

Boulder, Colorado

City

Boulder

State

Colorado

Employment Type:

University Staff

Schedule:

Full-Time

Posting Close Date:

11-Jul-2025

Date Posted:

27-Jun-2025
Close All

Job Summary

The Case Manager is an integral part of the Student Outreach, Advocacy & Support (SOAS) team. This position reports to the Assistant Director of SOAS and is responsible for managing a revolving caseload of high to low-level referrals. The Case Manager provides ongoing non-clinical case management support to students who are experiencing difficult life circumstances. In addition, the Case Manager serves as a primary resource for managing student issues related to crisis intervention and coordination with other CU-Boulder departments, and facilitates communication to and from the Students of Concern Team (SOCT).
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

Student Outreach, Advocacy & Support works with students to reduce the adverse impact of challenging situations. Staff take a holistic, non-clinical case management approach to help students address their needs or personal life events that may affect their educational career. A case manager supports a student by facilitating connections and navigating resources and services, whether on campus or in the community. We assist students’ mental health, emotional well-being, and safety by providing outreach, resources, and referrals.

What Your Key Responsibilities Will Be

Case Management
  • Provides ongoing case management support to student referrals of varying levels.
  • Evaluates and presents cases to the Students of Concern Team (SOCT) Dean of Students, or SOAS leadership as needed.
  • Serves as a point of contact and provides consultation for campus community members who are seeking guidance and advice about our services for students who may be experiencing distress; also communicates intervention steps and procedures.
  • Respond to walk-ins and phone calls related to students in distress as needed.
  • Obtain and review updates on distressed students and facilitate the flow of information between appropriate offices, both on campus and in the greater community.
  • Assist referred students in making use of university and/or community resources and services.
  • Provide one-on-one consultation with students seeking guidance and resolving educational and personal challenges.
  • Communicate with parents/guardians, families, or designated emergency contacts as appropriate.
  • Serves as a member of the case management team and communicates current information related to cases concerning students; works closely with the leadership and assists in determining appropriate action to take on referred cases.
  • Coordinates & implements recommendations from SOCT Team regarding students.
  • Maintains confidential student records.
  • Completes documentation and maintains record-keeping of student cases in Maxient, an electronic database.
Administrative
  • Coordinates follow-up and tracking of students to monitor progress and ensure compliance with recommendations.
  • Provides peer support to case managers and case consultation.
  • Prepare reports and presentations on the case management process.
  • Document student contacts and assist in the record-keeping process.
  • Follow up on cases, monitoring progress through resolution.
  • Assist in the collection and reporting of assessment data to provide support in compiling weekly, monthly, and annual reports to highlight SOAS accomplishments and services.
  • Assist in the development and maintenance of the website, links, brochures, communication, etc.
  • Inform their supervisor of pertinent ongoing cases, projects, and possible threats.
  • Assist with emergency operations planning, division education/training, and tracking.
  • Serve on committees, task forces, and working groups as designated.
  • Other duties as assigned.
University Collaboration
  • Manage referrals of students and provide feedback to referral agents.
  • Coordinate with representatives from various departments, including Student Conduct and Conflict Resolution, Housing and Residence Life, Office of Disability Services, University Police, Office of Victim Assistance, Counseling and Psychiatric Services, University Legal Counsel, and appropriate staff and faculty across the university.
  • Provide connection to resources for members of the campus community, including staff, faculty, departments, and colleges.
  • Serve as liaison for designated on and off-campus resources.

What You Should Know

  • The work schedule for this position is Monday through Friday, 8am-5pm, requiring some nights and weekends.
  • Typically in person, with remote work available depending on the needs of the day.

What We Can Offer

  • The annual salary for this position is $56,000.
  • Onboarding assistance is available within the Student Life division guidelines.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be dynamic. Be unique. Be Boulder.

What We Require

  • Bachelor's degree in Social Work, Counseling, Human Services, Behavioral Sciences, or a related field.
  • 2+ years of post-bachelor professional experience providing case management or individualized support.
  • Experience in crisis management and response.

What You Will Need

  • Demonstrated ability in managing difficult and complex situations.
  • Ability to interact effectively with students, faculty/staff, and parents.
  • An equity-minded professional who develops and implements strategies that are intentionally designed to support equitable outcomes for all students
  • Excellent written and verbal communication skills.
  • Knowledge of social work/case management standard methodologies and philosophy.
  • Ability to manage multiple contending priorities, including triage and prioritization of information in a fast-paced environment.
  • Ability to work cooperatively with others within a multidisciplinary team environment.
  • Evidence of effective collaborative relationships with students, faculty, staff, and parents.
  • Demonstrated experience in facilitating training and presentations to students, staff, or faculty.

What We Would Like You to Have

  • Master's degree in Higher Education, Social Work, Counseling, or a related field.
  • Experience in a higher education setting.
  • Experience utilizing Maxient.
  • Experience on a university behavioral intervention team or threat assessment team.

Special Instructions

To apply, please submit the following materials: 

1. A current resume. 

2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position. 

We may request references at a later time.

Please apply by July 11, 2025, for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu