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Client Services Representative

Requisition Number:

41465

Location:

Boulder, Colorado

Employment Type:

Temporary Staff

Schedule:

On-Call

Posting Close Date:

08-Aug-2022

Date Posted:

01-Aug-2022

Job Summary

The Bursar's Office at the University of Colorado Boulder encourages applications for a Temporary Client Services Representative position!

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

The mission of the Bursar’s Office at the University of Colorado Boulder is to efficiently enable and assist students and departments in meeting their financial obligations, with a focus on financial integrity and accountability. The Bursar’s Office is responsible for the management of key university financial resources and records and acts as a central collection point for university receipts.

What Your Key Responsibilities Will Be

This position exists to assist constituents contacting the Bursar's Office in person, by phone, and in writing and is passionate about delivering high-quality service. This position will manage Bursar e-mails and special projects as assigned, such as: assist the department by coordinating the flow of tuition dispute petitions, researching lost refund checks, and assisting faculty/staff with the tuition waiver benefit program. They will be analyzing student's billing accounts and will be using all tools available to Student Billing to research and troubleshoot.

What You Should Know

  • All University of Colorado Boulder employees are required to comply with the campus COVID-19 vaccine requirement. New employees must provide proof of vaccination or receive a medical or religious exemption within 30 days of employment. 
  • This is a temporary, full time position anticipated to work August through September, and January through February.
  • This position is in person.

What We Can Offer

  • The hourly rate is $20.00

Benefits

Temporary positions at the University of Colorado are not benefits-eligible, however, all positions are eligible for paid sick leave

Be Statements

Be challenged. Be innovative. Be Boulder.

What We Require

  • Two years of experience related to the job assignment. 
  • Appropriate education will substitute for the required experience on a year-for-year basis.

What You Will Need

  • Attention to detail and accuracy Excellent writing skills. 
  • Data collection and analysis. 
  • Adaptability. 
  • Initiative. 
  • Empathetic to customer situation to balance customer needs with that of the organization Microsoft Office.

What We Would Like You To Have

  • CU-SIS Campus Solutions experience or similar systems.
  • PeopleSoft experience.
  • Microsoft Office competency.
  • Higher education experience.

Special Instructions

To apply, please submit the following materials: 

1. A current resume. 

2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

Please apply by August 8, 2022, for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu