Jobs UNIVERSITY OF COLORADO BOULDER

As one of 34 U.S. public research institutions belonging to the prestigious Association of American Universities (AAU)—and the only member in the Rocky Mountain region—our goal at CU Boulder is to directly affect Colorado communities through collaborative research, innovation, and entrepreneurship. Our faculty, staff, and students work with the broader community to establish outstanding connections that have lasting outcomes—both across Colorado and around the world.

Administration

• Coordinate administrative support functions, including appointment list for counseling appointments and staff on-call schedules; facilitate timely completion of administrative processes; Input client assessment information into Titanium; scan sensitive and confidential documentation and correspondence into electronic the record system.
• Assist with training of new staff and psychology trainees.
• Prepare presentation data and information for high-level communications with other campus units and Athletic Department leadership.
• Prepare presentation data for department staff and student-athletes.
• Update/create all collateral material (e.g., brochures, website, social media, flyers)
• Reconcile purchasing and travel card expenses for the center.
• Manage/purchase office supplies and maintain office equipment, (e.g., copiers, printers, fax machines).
• Create, organize and maintain confidential files.
• Review, route and prioritize mail.
• Provide project support to Director and Assistant Director as needed.
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.
• Perform other job-related duties as assigned.

Reception & Scheduling

• Serve as first point of contact for the Psychological Health and Performance during business hours.
• Greet student-athletes, coaches, staff and other visitors and direct them as needed to the appropriate Psychological Health and Performance staff member; answer general questions regarding services, appointments, other offices in the athletic department; interact with tact, poise and professionalism.
• Receive and screen phone calls for and respond timely and appropriately to inquiries; take messages and triage as needed. Follow crisis protocols as needed.
• Make, cancel and reschedule appointments using Titanium software; provide questionnaires to clients as requested by Psychological Health and Performance (PHP) clinical staff.
• Input all meeting and appointment schedules into the PHP system; ensure schedules are current and updated daily; assist PHP staff members with scheduling and rescheduling of appointments.
• Communicate with clinical staff and follow special instructions related to client appointments.
• Notify Psychological Health and Performance Director or appropriate PHP staff regarding unusual or unexpected events/problems requiring immediate consultation and/or intervention.
• Contact Public Safety to arrange student-athlete transport services when necessary.

Psychological Records & Data Management

• Manage all pertinent Psychological Health and Performance client medical records, consents and other legal documents and maintain compliance with FERPA and IRB guidelines.
• Work with confidential psychological records including preparing, maintaining and updating client charts accurately, consistently and in a standard format. Design and implement record-keeping systems, forms, and procedures.
• Maintain files of former clients and manage the annual destruction of expired files according to American Psychological Association (APA) guidelines.
• Participate in the release of medical records in accordance with legal, ethical, and procedural requirements under the supervision and direction of the Director and/or Assistant Director.
• Manage and conduct timely scanning of confidential client documentation/correspondence into electronic record system.
• Secure the organization, location and confidentiality of client records and related files.
• Run specified clinical reports in Titanium to appropriately use in an Excel format to create graphs of aggregate, de-identified client data.
• Initiate and manage special projects related to clinical data needs of the PHP Staff.
• Maintain existing clinical databases and create new databases for each area of clinical work, e.g., training, outreach, and emergency.
• Maintain Excel data related to client utilization of services across center offerings, and additional information as requested by the Director.

• Starting salary range is $51,000 - $62,500.
• Relocation is available within department guidelines.
• Additional Athletics benefits include: Athletic Event Tickets: Per Athletic Department Policy and NCAA regulations. Nike Elite Employee Benefit: Per Nike Elite Policy.

• Bachelor's degree and two (2) years related experience in psychological or medical clinic setting. Equivalent combination of education and experience may be substituted.

• Excellent communication and interpersonal skills with the ability to be sensitive to the needs of others and to maintain good public relations and communicate effectively and interact well with people of all ages and a diverse set of backgrounds required.
• High level of accuracy, attention to detail, and ability to take initiative on tasks required, and to begin and complete these in a timely manner.
• Ability to understand and follow standards of confidentiality, discretion, professionalism, safety and risk management practices at all times required.
• Knowledge of and experience with office practices and procedures and the principles of office management. Experience in office operations including operating office machines, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages; file maintenance, maintaining and updating supplies.
• Ability to work well independently, collaboratively and under supervision. Ability to handle multiple assignments concurrently, analyze and interpret data, and make independent decisions in keeping with level of the position.
• Ability to handle emotionally distressed students and urgent counseling situations in a calm, empathetic, professional and efficient manner.
• Ability to create, complete and modify requested duties and deliverables according to required timelines and deadlines.

• Knowledge of psychological and psychiatric terminology and environment preferred.
• Experience managing crisis situations and interpersonal dynamics in those situations.
• Working knowledge of customer service, administration, computer, and/or counseling center operations with skills and experience or responsibility in a psychological, medical or similar setting preferred.
• Experience with electronic medical records, Titanium, Canva, Excel, Smartabase, Teamworks AMS, Adobe Creative Cloud programs and database software strongly preferred.