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Digital Accessibility Services Coordinator

Requisition Number:



Boulder, Colorado

Employment Type:

University Staff



Posting Close Date:


Date Posted:


Job Summary

The Digital Accessibility Office encourages applications for a Digital Accessibility Services Coordinator! This position will support a variety of accessibility operations and services including coordinating the day-to-day operations of the campus captioning service (including the fulfillment and management of captioning accommodations for students), as well as reviewing and managing requests.

The position provides a wide range of opportunities for collaboration with other professionals in departments across campus (Disability Services, Office of Information Technology, and ADA Compliance) at a flagship university with a broad portfolio of groundbreaking projects in instruction, technology, and academic support.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

The goal of the Digital Accessibility Office (DAO) is to improve the accessibility of the digital campus environment and increase opportunities for participation in the digital life of the university for individuals with disabilities by:

  • Supporting faculty and staff delivering digital services and content to individuals with disabilities;
  • Supporting and evaluating compliance with university policies on digital accessibility;
  • Directly supporting specific users when needed.

The core digital accessibility team is part of the Office of Integrity, Safety and Compliance. We are a team of six full-time and several part-time professionals as well as a fluctuating number of native assistive technology user testers who are the drivers of our internal accessibility testing facility. DAO relies on extensive partnerships with OIT (particularly with the following teams: Academic Technology Design, Academic Technology Applications, and Communications).

What Your Key Responsibilities Will Be


  • Manage all captioning requests and inquiries in a timely manner.
  • Maintain an understanding of vendor service offerings and prices, and manage captioning integrations with OIT services.
  • Conduct monthly captioning expense tracking and invoice approvals.
  • Support efforts to reduce captioning costs through vendor evaluations, research, and testing.
  • Educate members of campus about captioning requirements, tools, and workflows through documentation and consultations.

Accessibility Support

  • Assist with evaluating and utilizing PDF remediation vendors and related software tools.
  • Provide support for DAO accessibility tools and services (SensusAccess, e.g.)
  • Review Qualtrics accessibility exception requests and work with OIT to fulfill them.
  • Provide backup support for other operational and project work as assigned.

What You Should Know

  • This position has the opportunity to work in a hybrid or remote capacity.

What We Can Offer

  • The salary range for this position is $50,000 - $60,000.


The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be authentic. Be collaborative. Be Boulder.

What We Require

  • Bachelor’s degree or an equivalent combination of education and experience.
  • One year of experience in any of the following:
    • Customer support in an information technology field.
    • Digital accessibility consultation, training, or remediation work.
    • Captioning management.

What You Will Need

  • Writing skills with attention to style and grammar.
  • Interpersonal communication skills and the ability to work with a variety of populations.
  • Organizational and time management skills; ability to track and manage multiple requests.
  • Attention to detail and ability to complete time-sensitive requests.

What We Would Like You To Have

  • Familiarity or experience with creating captions or working with captioning vendors.
  • Familiarity with captioning quality standards.
  • Familiarity with current WCAG standards and accessibility principles.
  • Familiarity with PDF accessibility remediation.

Special Instructions

To apply, please submit the following materials:
  1. A current resume.
  2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position.
You will not be asked to upload references at this time.
Please apply by September 21, 2021 for consideration.
Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: