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Director of Advising Quality

Requisition Number:



Boulder, CO

Employment Type:

University Staff



Posting Close Date:


Job Summary

Join CU Boulder's advising community! The Director of Advising Quality is a senior leadership position in the Academic Advising Center (AAC), the unit within the College of Arts & Sciences charged with providing academic advising and coaching services for the College’s undergraduate students. This position provides strategic academic advising leadership that prioritizes a student-centered approach and organizational health, including leadership in policy development, workflow improvement, caseload management, data collection and analysis, organizational/team development and the establishment of a culture of continuous improvement. 

This position reports directly to the Assistant Dean for Academic Advising & Student Success and is charged with assessing and enhancing the overall quality of advising within the AAC, including the establishment and oversight of a robust data-informed culture and program. This position is also responsible for supervising the advising Assistant Directors, and partners with the Assistant Director for Academic Coaching to support a comprehensive model of student success within the College.

The successful candidate will demonstrate a commitment to collaborative and constructive leadership, advance planning, and well-being in the workplace, including experience implementing change management and communication strategies. We are looking for someone who possesses excellent supervision skills, an ability to build strategic partnerships, and experience in developing and managing multi-faceted, data-informed programs and initiatives. Throughout all interactions and decisions, this position will actively support and ensure engagement with the AAC’s vision, missions, and core values. 

Who We Are

The College of Arts and Sciences Academic Advisors work in a disciplinary team setting to assist students in planning for and making informed decisions about areas of study, intended college outcomes, and post-baccalaureate plans. Advisors help students assess their interests, values, and academic skills, teach students to navigate the systems, academic processes, and policies at CU Boulder, and work with students to personalize their academic paths.

Our campus is currently seeking candidates for two director-level leadership roles—a Director of Advising Quality in the College of Arts & Sciences, focused on overseeing the quality of the academic advising program and supporting the supervisors within the largest advising unit on campus; and a Director of Cross-Campus Advising Services in the Office of Undergraduate Education (OUE), focused on leading all aspects of advising initiatives across campus (

What Your Key Responsibilities Will Be

Academic Advising Program Leadership
  • Unit-Level Project Management & Leadership
    • Refine, implement, and assess programming and procedures in alignment with the AAC’s vision, missions, and values.
    • Lead the development, implementation, and enforcement of the unit’s advising policies and services.
    • Provide daily management and supervision for services.
    • Establish and clarify business practices for the advising program and initiatives related to student success including: academic advising program framework, program infrastructure and procedures, caseload transitions and management, new student welcome programming, transfer student advising and services, etc.
    • In collaboration with the Assistant Dean, develop the unit’s annual strategic plan; maintain responsibility for the on ground implementation of the plan.
    • In consultation with the Assistant Dean, establish, implement, and assess foundational expectations and best practices for Academic Advisors and Assistant Directors.
    • Provide leadership on training and onboarding process, including the development of curriculum and programming.
    • Provide leadership and coordination for the unit’s Task Forces and other unit-level projects.
    • Develop partnerships and collaborations with Academic Affairs, Student Affairs, Undergraduate Education, and other departments across campus with the goal of collaboratively providing excellent service to students.

  • Data Analytics, Reporting & Assessment 
    • Partner with the leadership team to build processes and practices to establish a culture of continuous improvement within the unit.
    • Design a robust annual academic advising assessment plan.
    • Co-chair the unit’s Assessment Committee and lead the implementation of the annual advising assessment plan, including the development of metrics and reports, etc. on a coordinated and comprehensive schedule; write and submit an annual advising assessment report to the Assistant Dean.
    • Ensure the effective administration of advising surveys and assessment tools, including the evaluation and development of the survey instrument.
    • Oversee the design and communication strategy for the annual employee performance evaluation process.
    • Evaluate the organizational structure and staffing model to ensure optimal effectiveness, efficiency, and role clarity.

  • Student Success & Communication 
    • Partner with leadership to develop and maintain a comprehensive student success strategy for the unit.
    • Serve as the unit’s point of contact for escalated student and parent concerns pertaining to academic advising.
    • Provide leadership and counsel on the review of university error claims.
    • Review policies and communication in the course catalog, AAC websites, etc. to ensure information is accurate and up-to-date.
    • Lead our student communication strategy.
    • Support the effective implementation of social media, chat tools, and other student communication initiatives.

Supervision & Mentorship
  • Supervise and mentor the Assistant Directors who supervise the disciplinary and first-year academic advising neighborhoods and assigned project managers.
  • Hire and train new staff, including clearly communicating job expectations.
  • Conduct employee annual evaluations in a timely and thorough manner.
  • Equitably apply college and campus human resources policies to supervising practices.
  • Actively support the development of a proactive and robust culture of individual and collective professional development.
  • Assign and delegate tasks and special projects, including providing direction and constructive feedback, to unit staff as appropriate.

What We Can Offer

The salary range will start at $81,000 commensurate with skills and experience.


The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be Collaborative. Be Strategic. Be Boulder.

What We Require

  • Completed Bachelor’s Degree and seven (7) years, OR a completed master’s degree and five (5) years, of professional, related, and progressively responsible experience in a higher education setting including at least three (3) years supervising staff (students or professional staff). 
  • Demonstrated knowledge of academic advising standards, best practices, and trends in student success.
  • Experience cultivating student-centered programs and initiatives.
  • Experience resolving complex issues and escalated student and parent concerns.

What You Will Need

  • Demonstrated commitment to serving students from diverse backgrounds, awareness of issues facing students from underrepresented groups, and demonstrated commitment to unit and campus diversity initiatives.
  • Proven ability to utilize technology and data analytics to promote and improve academic advising and student success initiatives.
  • Excellent interpersonal communication and public speaking skills.
  • Strong writing skills, including policy development and editing skills.
  • Track record of developing highly effective communication processes and building relationships at all levels of an organization.
  • Demonstrated experience with best practices in change management and leadership theory.

Special Instructions

To apply, please submit the following materials: 
  1. A current resume. 
  2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position.
  3. A short essay (no more than 1 page) that addresses the following statement: "Our unit recognizes that our mission is strengthened by contributions from diverse perspectives. Describe what your commitment to diversity, equity, and inclusion looks like in practice."
You will not be asked to upload references at this time. 
Please apply by September 24, 2019 for consideration. 
Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email:

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.