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Director of Facilities Services

Requisition Number:



Boulder, Colorado

Employment Type:

University Staff



Posting Close Date:


Date Posted:


Job Summary

Facilities Management at the University of Colorado Boulder encourages applications for the Director of Facilities Services! This position provides leadership and management to over 280 FTEs within multiple work units including Campus Building Services (Custodial, Solid Waste & Recycling, Integrated Pest Management), Outdoor Services (grounds maintenance, irrigation, snow removal) and Distribution Services (warehouse stores, mail & packaging, property services) and may provide oversight to the facilities management safety program or other service oriented work units as needed. These work units provide essential services, maintenance, and implement programs to both general fund/recharge facilities for CU Boulder. The Director position develops, leads and analyzes performance of budgets, service levels, staffing and schedules. In addition, this position recommends and implements facilities strategic program initiatives in support of maintaining critically important services to campus buildings and works with communication teams, building proctors and managers to tackle sophisticated problems and provide engagement and outreach regarding program changes and customer service issues and concerns.

This position may serve as a Facilities Management/Operations departmental member/liaison for the campus emergency management program and provides key support and guidance to the facilities operation’s customer service program. Additionally, this position will support campus sustainability programs, safety programs and serve on other committees as needed.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Facilities Management (FM) is responsible for the overall physical development and maintenance of the campus. The mission of the department is to provide a safe physical environment that promotes the advancement and transfer of knowledge.

What Your Key Responsibilities Will Be

Provide Leadership & Personnel Management

  • Provide leadership, management and administration to a diverse organization of essential services work units.
  • Supervise and lead the work of various unit managers, supervisors and program coordinators. Develop and resolve plans, goals, operating polices and guidelines. Design, implement and supervise program activities and workplace performance standards.
  • May provide supervision and oversight to a Facilities Safety Specialist and the facilities management safety program. Additionally, may lead and coordinate the Facilities Operations & Services training program, providing support to the work units it directly oversees and support other work units and divisions within FM.
  • Handle all human resources activities including position descriptions, evaluations, hiring, recruiting, performance management and dynamic discipline for state classified employees and university staff positions. Resolve staffing needs and reallocate positions as appropriate. Understand and follow state, university and departmental policies and procedures. Address personnel issues in a timely, consistent and effective manner.
  • Run employee career development training, settle work unit training needs and ensure training budgets are in alignment with requirements. Work with FM training coordinator regarding scheduling and coordinating leadership and supervisor trainings.

Fiscal Planning & Budget Management

  • In collaboration with FM Accounting, senior and executive management and recharge clients, direct personnel and work unit annual operating budgets that total approximately $20 million by evaluating service levels, maintenance and repair priorities, scheduling needs and analyzing performance metrics to develop service level agreements, routine preventive maintenance and long-range maintenance and service plans.
  • Develop personnel and operating budgets including general fund and recharge goals for assigned work units. Develop budget for service levels in support of new capital project footprint and facilities that require functional changes within existing space usage.

Program Management – Strategy, Planning, Process Development & Improvement

  • Collaborate with campus leaders, recharge facilities management and other facilities collaborators to ensure that the critical building functions and campus grounds of the university are well supported and maintained. Review work management metrics, quality control practices and identify process improvements. As the primary point of contact within Facilities Operations & Services for building managers/proctors, building users, and auxiliaries, address concerns related to building service levels and the quality and safety of the work performed.
  • Work closely with Planning, Design & Construction to ensure construction standards, building commissioning processes and quality assurance of contract work result in delivery of high quality and maintainable building spaces and campus grounds/landscape.
  • Provide oversight on the development of metrics that optimally measure the delivery of services and resources to benchmark and trend performance. Stay current with industry standard methodologies to drive performance and service levels toward continuous improvement and toward achieving the vision of “best in class”.
  • Review and track service agreements and processes to ensure consistency of performance and procedures between different work units within Facilities Operations and Services (FO). Provide updates, information and reminders to FO supervisory staff to ensure consistent messaging. With other FO directors and the AVC, review the FO employee handbook policies/procedures. Coordinate APPA Leadership training opportunities for supervisory staff.

Liaison with Campus Community & Internal FM Community

  • Provide excellent customer service by establishing and maintaining effective professional relationships with key customers.
  • Support FM Customer Service Committee and may participate in customer service focus groups to collect feedback on the quality of service delivery, efficiency of FM processes and procedures, use of work management system and future service requirements for the campus community.
  • Work with other Infrastructure & Sustainability staff to review plans and revise building standards and operational protocols as necessary to meet energy reduction, sustainability and climate action goals.
  • Keep client service level agreements up to date and coordinate efforts on keeping MOUs with strategic partners updated and accurate.

Promote a Workplace Culture of Safety

  • Support and continuously improve the Facilities Maintenance & Operations organization’s workplace safety program.
  • Working with division safety specialist, EH&S, employee safety committee and other Facilities Operations & Services directors ensure adequate standard operating procedures, employee training and proper personal protective equipment to meet workplace occupational safety and health standards.
  • Conduct safety assessments, review root cause analysis incident investigation, implement safe behaviors and workplace standard methodologies to mitigate job hazards and minimize incident rates.

What You Should Know

  • All University of Colorado Boulder employees are required to follow the campus COVID-19 vaccine requirement
    • New employees must provide proof of vaccination or receive a medical or religious exemption within 30 days of employment.
  • This is a full-time, in person position.

What We Can Offer

  • The salary range for this position is $120,000 - $135,000 annually.


The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be adaptable. Be talented. Be Boulder.

What We Require

  • Bachelor’s degree in Engineering, Facilities Management, Business Administration or directly related field.
  • Eight years’ experience of directly related to the duties and responsibilities described above, including at least five years of facilities-related supervisory experience in progressively responsible positions.
  • Can substitute experience for the degree on a year for year basis for a total of 12 years of facilities management or facilities service delivery.
  • Strong budget and financial management skills, including experience preparing operating budgets, charge rates and analysis involving cost/benefit and payback.
  • Experience with use and optimization of computer based or integrated work management systems to support business process and management decision-making.

What You Will Need

  • Excellent oral/written communication skills and strong customer service orientation.
  • Proven interpersonal skills to effectively lead, empower and influence others and the ability to develop strong professional working relationships.
  • Strong analytical and problem-solving skills.
  • Proven understanding of occupational safety standard methodologies.
  • Knowledge of the State of Colorado Personnel rules, in addition to university/departmental policies.

What We Would Like You To Have

  • Experience running facilities services at a higher education institution or other large campus environment that includes complex research facilities.
  • Advanced degree in Engineering, Facilities Management, Business Administration or directly related field.
  • Certified Facilities Manager (CFM), Certified Educational Facilities Professional (CEFP), or closely related license or certification.

Special Instructions

To apply, please submit the following materials: 
  1. A current resume. 
  2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position. 
We may request references at a later time.

Please apply by July 10, 2022 for consideration.
Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: