Jobs UNIVERSITY OF COLORADO BOULDER

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Director of Learner Engagement Technology

Requisition Number:

60806

Location:

Boulder, Colorado

City

Boulder

State

Colorado

Employment Type:

University Staff

Schedule:

Full-Time

Posting Close Date:

05-Jan-2025

Date Posted:

06-Dec-2024
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Job Summary

The Office of Information Technology (OIT) encourages applications for a Director of Learner Engagement Technology (LET)! The Director plays a pivotal role in driving institutional efforts to advance learner success and enhancing the digital learner experience. This role is responsible for supervising the strategic direction, implementation, and management of technology solutions to support learner recruitment, engagement, retention, and success for CU Boulder. The Director works with the Assistant Vice Provost and Assistant Vice Chancellor (AVP/AVC) for Academic Technology and Student Success, represents the AVP/AVC regarding learner engagement technology in their absence, and is a key member of OIT’s Operational Steering Team (OST). 

The Director works closely with campus partners in strategizing and delivering a technology ecosystem that enables a connected, accessible, and personalized learner experience. The Director leads a team responsible for designing, deploying, and supporting a learner lifecycle CRM ecosystem, including web development applications, and other services and systems that are integral to University functions supporting learner success, communications, and outreach. Currently on campus, we are utilizing Salesforce as one of our primary CRM technologies. 

This position has about $4M in budgetary responsibility and approximately 17 FTE reporting directly or indirectly to it. Key responsibilities include implementing and adhering to common OIT service management processes related to service support, operations, project management, and analysis. The role demands participation in defining these processes, particularly in crafting variations to support University services.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Vision:
  • OIT will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be a best-in-class public university.
Mission:
  • OIT enables campus priorities by providing high-value IT services and solutions.
Values:
  • Trust, as a foundation for how we engage with one another and with campus partners, along with
  • Passionate curiosity in how to better support the campus and our partner’s while 
  • Fostering empowerment and authentic engagement among ourselves and
  • Celebrating inclusivity that promotes a sense of belonging while acknowledging that each person is unique and valued.
Strategy:
  • OIT will advance learning and discovery by delivering high-value reliable IT services and solutions that:
  • Provide a fluid and adaptable academic and student experience
  • Enable research competitiveness and
  • Deliver core infrastructure and enterprise IT services for business efficiency.
Based on our departmental goals and our commitment to diversity and inclusive excellence, OIT particularly welcomes applications from candidates whose knowledge, skills, and abilities, and desire to chip in to an inclusive campus environment, will help us achieve our vision of a diverse and inclusive community.

What Your Key Responsibilities Will Be

Strategic Planning and Leadership
  • Develop and implement a strategic vision for learner engagement technology that aligns with OIT’s vision and institutional goals and enhances the learner experience.
  • Lead strategic engagements with departments, schools, and colleges at CU Boulder to identify and prioritize technology needs and opportunities for enhancing and supporting learner success through innovative technologies. 
  • Cultivate trusted partnerships with academic and administrative groups across CU Boulder to align learner engagement technology efforts with the university's long-term goals. 
  • Build and maintain strong relationships with faculty, staff, and students to understand their needs and gather feedback on technology initiatives.
  • Provide leadership to the Learning Engagement Technology (LET) team, focusing on aligning team objectives with OIT’s strategic vision and the campus CRM strategy, while fostering professional growth and development.
  • Stay abreast of emerging trends and developments in learner engagement technology, including CRM systems (noting that our current primary CRM is Salesforce) and web technologies, to ensure that CU Boulder remains at the forefront of educational innovation. 
  • Develop and maintain key partnerships and performance agreements with vendors and contractors, ensuring alignment with CU Boulder's CRM strategy and vision. 
  • Promote the recognition of CU Boulder's work in learner engagement by participating in discussions with peer institutions and in industry conferences and events. 
Technology Implementation, Management, and Support
  • Supervise the selection, development, implementation, and integration of technologies aimed at improving student recruitment, engagement, and retention, following campus strategies and governance structures, and in alignment with the broader vision of CU Boulder.
  • Manage the lifecycle of learner engagement technology systems, including procurement, deployment, maintenance, and retirement.
  • Ensure alignment with CU Boulder’s IT infrastructure, standards, principles, and service management practices.
  • Ensure that technologies are accessible, user-friendly, and effectively support learner engagement.
  • Guide the configuration, customization, and integration of CRM systems to meet the needs of learner success programs and initiatives.
  • Act as an expert for integrated tools, directing the university in the optimization of engagement tools and processes to support campus initiatives.
  • Be responsible for the overall implementation and ongoing maintenance of web technologies to support learner-facing websites and portals.
  • Guide the overall direction of the engagement technology services and enhancement projects, focusing on alignment with CU Boulder's long-term objectives and partner engagement. 
  • Collaborate with Data & Analytics and other OIT teams to ensure the effective integration of the learner engagement systems with other institutional systems and databases.
Continuous Improvement, Operational and Budget Management
  • Establish metrics and evaluation processes to assess the effectiveness and impact of learner engagement technologies on program outcomes.
  • Lead the continuous improvement of learner engagement technology services and systems at CU Boulder.
  • Review and analyze performance metrics and customer feedback to advise strategic decisions and shape long-term technology roadmaps.
  • Coordinate regular reviews and updates of technology resources to ensure they remain relevant and effective.
  • Develop and manage the budget for learner engagement technology initiatives, based on program objectives and key results, ensuring efficient allocation and use of resources. This includes anticipating and estimating revenue and expenditures, reviewing monthly budget statements and interdepartmental invoicing, and making budget adjustments following OIT’s Finance, Planning and Procurement processes.
  • Partner with OIT FPP to ensure efficient and effective vendor management including developing purchase order requests, engaging in RFP/RFDQ processes when procuring services over certain dollar limits, collaborating on the contract negotiation and memorialization process, ensuring adequate performance on the contract pursuant to the terms of the contract and ensure contract renewals are processed in a timely manner.
  • Lead planning activities, analyzing potential impacts on budget, resources, and staffing, and ensuring alignment with OIT and university-wide strategies. 
  • Supervise the operational aspects of learner engagement technology services, including staffing, resource allocation, and vendor relationships.
  • Ensure compliance with institutional policies and external regulations related to technology use and data security
  • Prepare and present reports, dashboards, and metrics to demonstrate the impact of technology on learner success outcomes to advise strategic decision-making.

What You Should Know

  • This role is in a hybrid work environment working a mix of on-campus and remotely each week.

What We Can Offer

  • The salary range is $144,400 - $161,700 per year.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be challenged. Be visionary. Be Boulder.

What We Require

  • Bachelor’s Degree from an accredited institution. A combination of education and/or relevant experience may substitute for the degree on a year for year basis.
  • 5 years of dynamically significant management and leadership experience in information technology administration.

What You Will Need

OIT Operational Steering Team (OST) competencies:
  • Good interpersonal, communication and relationship-building skills
  • Collaboration skills, including the ability to gather input from diverse constituencies and to effectively discuss this input with partners, colleagues, and/or clients in order to advise strategic direction
  • Demonstrated experience and success leading, managing, mentoring, coaching, and/or growing high performing teams
  • Understanding of how to communicate value and direction of IT to OIT and campus partners
  • Commitment to setting direction for a program that aligns with the business strategic plan 
  • Ability to develop processes and systems for tracking, measuring, and evaluating outcomes.
  • Demonstrated knowledge and ability to maintain currency of emerging academic technology and IT issues related to goals and priorities of the University
  • Strong customer-service orientation
  • Ability to work independently and with great levels of responsibility.
  • Commitment to the values of diversity, equity, inclusion, and belonging
  • Thorough knowledge of planning and formulating ongoing budgets
  • Willingness to engage and collaborate in higher education IT communities
Competencies unique to the role:
  • Solid understanding of and experience with the domains and trends in the areas of CRM systems, Web technologies, student-facing enterprise systems, student success, and user experience research and design.
  • Demonstrated understanding of learner engagement technologies and support models for technology adoption.
  • Ability to identify, understand, and respond to the needs and concerns of user groups and apply knowledge to better meet those needs.
  • Knowledge of or ability to learn campus/higher education policies and procedures and ability to determine a course of action based on these guidelines.
  • Familiarity with cloud-based models (e.g., PaaS,​ Iaa​S, Saa​S, and vendor).
  • Demonstrates ability to carry out extremely complex assignments requiring expert knowledge of key business principles and practices.
  • Demonstrated effectiveness in the management of constrained resources to meet organizational goals.
  • Demonstrated good interpersonal and communication skills, particularly strong customer skills interacting with key collaborators.

What We Would Like You to Have

  • Master’s degree or equivalent experience from an accredited institution. 
  • ITIL Foundations 4 certification.
  • Experience in a leadership role within a large organization and/or several years' experience in a role that influences and makes recommendations to senior/executive leadership within a large organization. 
  • One or more years' experience in higher education including demonstrated knowledge of higher education business practices such as student recruitment, advising and retention, and the associated systems and platforms.
  • Experience working in Salesforce CRM. 

Special Instructions

To apply, please submit the following materials: 

1. A current resume. 

2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position. 

We may request references at a later time.

Please apply by January 5, 2025, for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu