Enrollment Services Specialist
Requisition Number:
62043
Location:
Boulder, Colorado
City
Boulder
State
Colorado
Employment Type:
University Staff
Schedule:
Full-Time
Posting Close Date:
19-Feb-2025
Date Posted:
10-Feb-2025
Job Summary
The Division of Continuing Education at CU Boulder is encouraging applications for the Enrollment Services Specialist position! This role supports the enrollment needs of the Division of Continuing Education’s (CE) credit and noncredit programs which include: CE Evening Credit, CE Online Credit, Summer Session, ACCESS, Extraordinary, the High School ACCESS program, and the Continuing Education Auditors programs. The Enrollment Services Specialist must be intimately familiar with all of the Division's programs, policies, and procedures as well as with the academic policies and procedures of various schools and colleges across the campus. This is a front-line, customer service position that serves on a dynamic team of Enrollment Services specialists and works with a wide variety of individuals from both the CU and Boulder communities.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.
Who We Are
The mission of the Division of Continuing Education is to provide quality, innovative lifelong learning opportunities to a diverse student population by extending the educational resources of CU Boulder.
The Division of Continuing Education is part of the Boulder campus’ Division of Academic Affairs. The University of Colorado Boulder is one of only 36 U.S. public research institutions in the Association of American Universities (AAU), a group of institutions recognized as America’s leading research universities. As Colorado's flagship university, CU Boulder has selective admissions standards and a comprehensive array of undergraduate and graduate programs. The university has nine schools and colleges offering over 150 academic programs and enrolling 35,000 degree-seeking undergraduate and graduate students. The University of Colorado Boulder is one of the world’s most innovative communities of scholars and learners, who accelerate human potential to solve the humanitarian, social, and technological challenges of the 21st century.
What Your Key Responsibilities Will Be
Application and Enrollment Support:
- Enroll students into classes/programs offered by or through CE. Including determining the individual’s current student status and whether or not a previous record exists; screening the applicant based on any applicable Division and University policies; and completing the required data entry into the University student information system (CUSIS).
- Scan, capture, and index documents received through electronic sources, postal service, or in-person using OnBase, verifying that scanned documents are correctly indexed and are legible.
- Review and approve suspended applications in the SLATE application tool.
- Serve as a troubleshooter and problem-solver for enrollment-related and area specific questions and issues. Includes handling all non-routine registration situations, disseminating important enrollment-related program information to CE staff, and conferencing with the Records team, as necessary, to resolve enrollment and/program issues.
- Be fully versed in the Legal Presence requirements for students receiving a state benefit for both domestic and international students. Communicate with students who are petitioning for in-state residency documentation requirements. Tuition Classification review in which unclear or complex information is forwarded to the next appropriate level of authority
Customer Service:
- Answer the Enrollment Services telephones in a friendly and efficient manner, giving out information, or transferring calls as appropriate. This involves being logged into the “automatic call distribution” (ACD) TouchPoint system.
- Access and respond to group email accounts.
- Communicate with students who are petitioning for in-state residency documentation requirements.
- Troubleshoot student issues with online course login problems- including using the University’s Identity Management systems.
- Greet and assist customers who come to the enrollment services counter. Includes answering questions, handing out information, accepting and reviewing non-degree enrollment application forms, assuring the student financial obligation agreement is signed, enrolling students, and generally ensuring that each individual is fully accommodated.
Other Duties as assigned:
- In addition to the responsibilities listed above, the employee may be asked to perform other related tasks or duties as needed to support the needs of the department or organization. These duties may include but are not limited to, assisting with special projects, cross-training, or supporting team members in various capacities.
Professional Development and Engagement:
- Demonstrate a commitment to professional development and engagement by participating in professional associations, conferences, webinars, and/or pursuing formal education that supports the performance of your responsibilities and the goals of the organization. This objective may be partially realized via service on CE committees.
What You Should Know
- The typical work schedule for this position is Monday - Friday 8:00-5:00 pm. The office does shift working hours during the summer months to: Monday - Friday 7:30-4:30 pm.
- This is a hybrid position with necessary in-person hours. The current work modality is 3 days in-person and 2 days remote.
What We Can Offer
The annual salary for this full-time position is $47,000-$49,536.
Benefits
The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.
Be Statements
Be ambitious. Be impactful. Be Boulder.
What We Require
2+ years of administrative and customer service experience, including handling customer inquiries via email and phone.
What You Will Need
- Strong customer service skills
- Multicultural competence and experience working with diverse populations
- Excellent verbal and written communication skills: Strong written and verbal communication skills to communicate clearly, professionally, and empathetically with customers.
- Problem-Solving: Ability to handle difficult or complex issues efficiently while maintaining a positive customer experience.
- Experience with Microsoft Suite (i.e. Outlook, Excel, etc.)
- Attention to detail: Ability to accurately input and review data, identify inconsistencies, and ensure all customer information is processed correctly.
- Time Management: Ability to prioritize tasks and handle time effectively, ensuring timely responses to customer inquiries.
- Ability to work independently and as a member of a team. Organizational skills and ability to handle multiple priorities.
- Ability to work effectively in a working environment with multiple interruptions.
What We Would Like You to Have
- A Bachelor's degree.
- 2+ years of administrative experience in higher education.
- Familiarity with university or college enrollment procedures, including application processing and course registration.
- Familiarity with CRM (Customer Relationship Management) software.
Special Instructions
To apply, please submit the following materials:
- A current resume.
- A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.
Please apply by February 19, 2025 for consideration.
Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.
In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Posting Contact Information
Posting Contact Name: Boulder Campus Human Resources
Posting Contact Email: Recruiting@colorado.edu