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Environmental Services Operations Manager

Requisition Number:



Boulder, CO

Employment Type:

University Staff



Posting Close Date:


Job Summary

The Environmental Services Operation Manager has leadership responsibility for half of the environmental services and custodial activities for 22 residence halls, 6 family housing complexes, 5 dining rooms, CU Children’s Center, the Chancellor’s Residence, and auxiliary buildings, and supporting over 3.4 M square feet and 167 acres of landscape. The Operation Manager is responsible for the development and management of a $3.0 M operating, personnel and contract services budget, personnel and resource allocation needs, and contribution to HFS strategic initiative planning. The position provides a common view across half of zones within housing controlled buildings to ensure a consistent delivery of services and products to all customers—residents, departmental staff, and campus constituencies. This position includes the hiring and progressive discipline process for the entire environmental services staff.

What Your Key Responsibilities Will Be

  Strategic Planning, Innovation, New Process Development
  • Co-Lead strategic planning for environmental services unit, formulating programs and processes to meet objectives, including policy development and implementation, resource planning, staffing, and scheduling associated with breakthrough and continuous improvement initiatives.
  • Review, recommend, approve, and execute equipment, supplies, and materials to optimize customer satisfaction, improve the safety of employees, ensure equal distribution of work, improve quality consistently, and minimize costs.
  • Implement facilities and infrastructure operational improvements to increase service and improve living and learning environments for the residents, staff, and conference guests.
  • Develop and implement preventive cleaning program for 22 residence halls, 6 family housing complexes and auxiliary buildings.  
  • Implement new work management process and associated work management system as deemed feasible. Incorporate updated information in regards to room use type and changes in surfaces in order to maintain accuracy, completeness, and equality in work management system.
  • Co-develop standards and checklists for cleaning operations and ensures compliance to standards through root cause analysis and corrective action planning and execution.
  • Help determine and implement sourcing plan which meets the strategic procurement objectives of Housing and Dining Services, resulting in decreased inventory, consolidation of suppliers, and just-in-time deliveries.
Operations Leadership 
  • Manage campus personnel in after-hours/emergency cleaning and service.
  • Assist Associate director in creating vision of organization through the development of custodial supervisors’ goals and performance objectives. 
  • Perform planning and performance management for subordinates, administers time cards, vacation requests, training, and equipment requests for organization.   
  • Assist associate director in developing and implementing associate recognition programs, ongoing training programs, and communication plans.   
  • Maintain consistency in Team cleaning certification process by personal verification of learned skills of all new employees including safe operation of custodial equipment and re-training as required.
  • Help develop and implement programs to increase employee engagement and empowerment.
  • As part of policy deployment of strategic objectives in conjunction with Assistant Directors, develop and implement ways to deploy strategic objectives to individual performance plans.
  • Training oversight of all environmental services staff in equipment use, equipment maintenance, work instructions including standard operating procedures, etc. As necessary, training includes hands-on use to demonstrate the safe operation of custodial equipment requiring exertion up to 100lbs of force occasionally.
  • Be the main point of contact for the zone assigned for Environmental Services for major internal customers, such as Res. Life, Conference Services, Maintenance and Administration.
Management of Key Performance Metrics
  • Help develop, manage, and track key metrics as part of the HFS assessment initiatives:  financial (actuals to budget, unbudgeted expenses, and capital projects), customer service (service level agreements, work orders, customer satisfaction), and operational metrics (cost/student, cost/sq. ft., etc.)  
  • Assist AD develop, manage, and track budgets for personnel, equipment, tools, vehicles, supplies, and contracts for organization. Responds to customer inquiries and complaints.
  • Evaluate benchmarking information within the cleaning industry and across similar universities; assess trends and determine operational changes based on organizational performance against benchmarks.
  • Participate in the development and implementation of Key Performance Indicators (KPI’s) and Non- Financial Indicators (NFI’s) in alignment with strategic policy deployment.
Budget, Finance and Analysis 
  • Assist AD for the development and management of a $ 5.8M operating, personnel, and contract services budget in collaboration with the assistant director. 
  • Identify expense reduction opportunities throughout HFS. Develop and implement plans to realize the expense reduction.
  • Evaluate staffing requirements and create models to ensure customer needs are met.
  • Assist AD to negotiate supply costs, equipment maintenance and repair fees, and contract services expenses.
 Human Resource Management    
  • Train, coach, and mentor zone supervisors using constructive and timely feedback to teams and/or individuals so they can improve their performance.
  • Oversee and participate in interviewing, hiring, and training of full-time employees, temporary employees, and student employees. Manage performance issues in a timely and appropriate manner. Ensure staffing levels are optimal.
 Environmental Services Operations Management & Customer Service
  • Responsible for risk management planning, training, and assessment of work conditions resulting in reduced staff and student injury and accidents.
  • In conjunction with other Housing Facilities Services leadership team, responsible for the development and delivery of a customer satisfaction improvement plan for HFS. 
Compliance, Fire, Life and Health Safety, Environmental Initiatives
  • Ensure emergency action and safety/security plans are current, coordinated and implemented with EH&S, campus police, Facilities Management, and university departments. 
  • Work with the associate director for facilities business operations to implement environmental, conservation, and utility savings initiatives.
  • In conjunction with the associate director ensure all operations, systems, policies, and protocols are implemented, followed, monitored for accuracy and timeliness, and support a high commitment to life, safety, and security of students, guests and staff. Ensure staff is trained on all life/safety and security protocols annually or as specified by policy.
  • Implement green products and cleaning procedures that are environmentally supportive. 
  • Champion the change in culture to one that has an increased awareness of safety through the use of SafeStart or another comparable philosophy.

What We Can Offer

Salary Range Starts at $65,000 commensurate with experience. 


The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be Game-Changing. Be Impactful. Be Boulder.

What We Require

  • Bachelor’s degree from an accredited college or university in environmental science, business, public administration or related field. Full-time work experience in custodial management may substitute for a bachelor’s degree on a year-for-year basis.
  • Minimum of five years of supervision of custodial positions.  
  • Three years’ experience in operational management programs.
  • Three years’ experience leading people and managing processes in a multicultural work environment.
  • Demonstrated experience in human resource management.
  • Two years’ experience developing and implementing continuous improvement initiatives.
  • Demonstrated experience in strategic and tactical activities.
  • Experienced with Microsoft Office suite of products and work management systems. 
  • Valid driver’s license.        

What You Will Need

  • Experienced with Microsoft Office suite of products and work management systems.

What We Would Like You To Have

  • International Executive Housekeepers Association certified (CEH, REH).
  • Demonstrated negotiating skills.
  • Finance or accounting experience in managing budgets and profit/loss of a department.
  • Experience in auditing and root cause analysis and corrective action planning for workplace injury.      

Special Instructions

To apply, please submit the following materials: 
1.A current resume.
2.A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position. 
You will not be asked to upload references at this time. 

Please apply by August 25, 2019 for consideration. 

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Essential Services

This position is designated “essential services.” The incumbent is required to respond to requests for work during campus emergencies (snow, wind, rain, flood and any other natural or man-made event) and report to work for his / her regularly assigned shift during emergency campus closures. 

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email:

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.