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Front Desk Assistant (Accounting Technician II)

Requisition Number:



Boulder, Colorado

Employment Type:

University Staff



Posting Close Date:


Date Posted:


Job Summary

Student Affairs Financial Planning and Reporting at the University of Colorado Boulder encourages applications for a Front Desk Assistant! This is a front-line position that offers high level customer service. This position presents a professional and courteous demeanor to internal and external contacts while communicating face-to-face and via phone. This role will stay current with policies and procedures to assist customer inquiries. This position uses various software applications to record payments, confirm accuracy of postings, and reconcile transactions.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Student Affairs Financial Planning and Reporting is a centralized service center for the Division of Student Affairs that provides support in all financial and accounting areas.

We collaborate with departments to understand their operational processes in order to best advise them on appropriate accounting and financial practices. We partner closely with CU’s Campus Controller’s Office, Budget Fiscal Planning, Bursar, Financial Aid, Office of Cash Management, Treasury, and other offices to ensure compliance with laws and policies/procedures.

What Your Key Responsibilities Will Be

Financial Operations

  • Accept payments via phone, mail and walk-in related to Student Affairs operations.
  • Collect cash and cash equivalents from various locations on central campus, including but not limited to Rec Center, Wardenburg Health Center, Center for Community, Graduate & Family Housing and University Memorial Center on an as needed basis but typically twice weekly.
  • Daily cash balancing, currency exchange and deposit processing for Dining cash operations.
  • Review and prepare all deposits resulting from above activity for the Office of Cash Management.
  • Create accurate and consistent daily, monthly, and correcting journal entries, referencing financial accounting principles and policies set at system, university, and division levels.
  • Promote ethical and sustainable business practices by identifying training and development opportunities or process improvements.
  • Participate in working groups as needed to meet business objectives.

Customer Service

  • Offer hospitality as first point of contact to students, parents and all other visitors as a university representative.
  • Assess and resolve customers’ requests and direct appropriately.
  • Represent the university positively and communicate a passion for Student Affairs Finance core values and operating principles when speaking on the phone, responding to emails or live chat and any other communication platforms.
  • Maintain a proven understanding of policies and procedures related to Student Affairs Finance and closely-linked departmental and campus partners to ensure consistent and flawless communication with students, parents and external contacts.
  • Sustain productive and professional relationships with other departments/internal contacts in order to communicate optimally, and anticipate and tackle issues efficiently.
  • Exercise critical analysis of operations and communicate to leadership when policies and procedures seem to contradict an environment conducive to student success and standard methodologies.
  • Participate in New Student Welcome, Move-In, and other campus events to support Student Affairs and student success.
  • Project work as needed to support divisional finance and cash operations.

Technology & Software Proficiency

  • Apply available technology effectively to fulfill required duties (including but not limited to StarRez, Kx Live, Excel, PeopleSoft, CBORD (Micros, PCS), Clover, Confluence).
  • Demonstrate a willingness to learn new technologies.
  • Strive to use available technologies and tools to promote sustainable business practices and improve procedures with a focus on efficiency and accuracy.

What You Should Know

  • All University of Colorado Boulder employees are required to follow the campus COVID-19 vaccine requirement
    • New employees are responsible for providing proof of vaccination or receiving a medical or religious exemption within 30 days of employment.
  • This position will be mostly in person with some remote flexibility. We will discuss this more during the interview process.

What We Can Offer

The starting salary for this position is $39,540 annually.  If hired before 9/1/22, eligible for university staff merit pool


The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be effective. Be flexible. Be Boulder.

What We Require

  • Two years customer service experience or in a front line hospitality industry role.
  • Appropriate education will substitute for the required experience on a year-for-year basis.

What You Will Need

  • Strong customer services skills.
  • Proficiency in Excel.
  • Highly detail-oriented and organized.
  • Excellent verbal and written communication skills with experience communicating sophisticated subjects to customers from a diverse set of backgrounds.
  • Dedication to diversity, inclusion and equity.

What We Would Like You To Have

  • Bachelor’s degree or equivalent work experience
  • Prior experience in cash handling.
  • Prior experience in higher education, public administration or related field.
  • Prior experience in a financial environment working with financial management software such as PeopleSoft and/or student management software i.e. StarRez.
  • Prior experience of PCI Standards.
  • Knowledge of FERPA and application in daily work.
  • Excellent time management skills and ability to prioritize tasks.

Special Instructions

To apply, please submit the following materials: 
  1. A current resume. 
  2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position. 
We may request references at a later time.

Please apply by August 14, 2022 for consideration.
Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: