HR IT Program Manager
Requisition Number:
Location:
City
State
Employment Type:
Schedule:
Posting Close Date:
Date Posted:
Job Summary
Human Resources at CU Boulder invites applications for an HR IT Program Manager! This position will serve as a program manager for Human Resources Information Technology (HRIT) and reports directly to the HR IT Director. This position provides strategic application administration, program management, and operational oversight for HR technology services, data analytics, reporting, and application support functions across the Human Resources organization.
This position leads a team of HR technology professionals responsible for enterprise HR applications, data analytics, reporting, automation, and system administration. This role partners closely with HR Centers of Excellence, HR Business Partners, the Office of Information Technology (OIT), the CU System Office, vendors, and campus partners to deliver technology solutions that support HR business objectives and enhance the employee experience. This position is responsible for managing the assigned HR technology portfolio stack, supervising related application support and service delivery, advancing process optimization and automation through technology transformation initiatives, ensuring data integrity and reporting capabilities, and driving continuous improvement across HR systems and processes.
The HRIT Program Manager serves as a domain expert for key enterprise HR platforms supporting the Boulder campus. This role maintains a comprehensive understanding of HR-supported application roadmaps, system enhancements, emerging technologies, and industry standards. Through partnership with HR units, business partners, and technology collaborators, the position evaluates business needs and designs technology-enabled solutions that enhance operational efficiency, improve service delivery, and support effective management of HR programs and initiatives.
Who We Are
Human Resources (HR) contributes leadership, guidance, tools and services to support employees throughout their careers at CU Boulder and to cultivate a culture which upholds the campus’ strongly held values. HR partners with campus in the achievement of the campus vision and strategic imperatives.
What Your Key Responsibilities Will Be
HR Program Management:
- Lead the planning, implementation, governance, and continuous improvement of HR technology programs and services.
- Develop and manage application stack roadmaps, priorities, project portfolios, and team backlogs aligned with HR and institutional strategic objectives.
- Supervise configuration management, security administration, reporting capabilities, and user access controls across HR applications.
- Establish and maintain strong partnerships with HR leadership, HR Business Partners, OIT, System office vendors, and campus partners.
- Lead vendor relationships and service improvement initiatives; address customer concerns.
- See opportunities to enhance business processes through technology solutions, integrations, and process optimization.
- Manage technology-related projects, including scope, timelines, resources, risks, and partner communications.
- Ensure HR technology solutions support organizational goals, compliance requirements, and operational excellence initiatives.
- Serve as technology domain expert for supported applications within the HRIT portfolio.
- Present and train end users on product features as needed.
Application Support Management:
- Lead the HR Application Support team responsible for administration, maintenance, enhancement, and operational support of HR systems.
- Oversee incident management, service requests, problem resolution, and system enhancement processes.
- Ensure consistent customer service practices and adherence to established service-level expectations.
- Collaborate with HR partners, OIT, and vendors to resolve system issues and implement application improvements.
- Monitor system performance, data quality, and operational health across supported applications.
- Establish support processes, service metrics, and continuous improvement initiatives to enhance service delivery.
Data Analysis, Reporting and Metrics:
- Supervise HR Data Analytics, Reporting, and Dashboards.
- Partner with HR leadership and business collaborators to identify reporting requirements and actionable insights.
- Oversee the design, development, and maintenance of dashboards, reports, and data visualization solutions.
- Promote data governance, data quality standards, and standard procedures for reporting and analytics.
- Leverage data from HCM, CIW, HRI, and related systems to support strategic decision-making and organizational planning.
- Provide consultation and guidance regarding available analytics tools, reporting capabilities, and data-driven solutions.
HR Service Delivery:
- Oversee HRIT technologies, integrations, workflow solutions, automations, and application configuration activities.
- Evaluate opportunities to improve efficiency, reduce manual effort, and enhance service delivery through automation and process redesign.
- Partner with HR domain experts and business leaders to identify, prioritize, and implement automation opportunities.
- Measure and report on operational efficiencies, adoption metrics, and business outcomes.
- Collaborate with OIT, UIS, vendors, and other partners to ensure successful deployment and support of technology solutions.
- Oversee User Experience (UX) and User Interface (UI) for Central HR applications. Ensure HR applications provide a consistent, accessible, and user-centered experience, including compliance with ADA accessibility standards and institutional branding requirements.
- Provide resolution for escalated technology support services.
- Manage unit testing and Quality Assurance.
Leadership and Staff Supervision:
- Supervise and develop HRIT staff responsible for data analytics, reporting, application administration, and application support functions.
- Establish performance expectations, conduct evaluations, and support employee development and career growth.
- Foster a collaborative, customer-focused, and continuous improvement culture within the HRIT team.
- Allocate resources and prioritize workloads to ensure effective service delivery and project execution.
Documentation, Knowledge Management, and Training:
- Oversee the development and maintenance of HRIT standard operating procedures, technical documentation, and knowledge base resources.
- Ensure documentation supports operational continuity, compliance, and effective knowledge transfer.
- Coordinate user training and educational resources related to HR technology solutions and reporting tools.
- Promote adoption of standard methodologies and consistent processes across HR technology services.
What You Should Know
- This position is fully remote.
- We are unable to provide visa sponsorship for this position.
What We Can Offer
The annual hiring range for this position is $109,000-$119,000.
Benefits
At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.
Be Statements
What We Require
- Bachelor's degree in computer science, information systems, business administration, or related field and 5 years of relevant professional experience.
- A combination of education and experience may be substituted.
What You Will Need
- Ability to manage multiple priorities, projects, and operational responsibilities simultaneously.
- Excellent customer service and communication with large partner teams that include senior leadership, technical and non-technical collaboration.
What We Would Like You to Have
- Experience administering HR applications such as performance management, talent acquisition, position management, ticketing and case management.
- Experience with PeopleSoft HCM and PeopleSoft query tools.
- Proficiency with Microsoft Power Platform (Power BI, Power Automate), Tableau, SQL, or other data analytics and visualization tools.
- Experience leading robotic process automation (RPA), workflow automation, or digital transformation initiatives.
- Experience with Cornerstone or other performance management systems.
- Experience with Avature or other talent acquisition systems.
- Experience with Confluence and web design (HTML, CSS, JavaScript).
- Implementation of, direct management of, and experience resolving issues in multiple IT applications.
- Supervising technical, application support, or analytics teams.
- Oversight of product backlogs, continuous improvement, and production support services.
- Experience developing data reporting, dashboards, analytics, and business intelligence and system integrations.
- Experience leading technology projects using Agile, Scrum, or related project management methodologies.
Special Instructions
To apply, please submit the following materials:
- A current resume.
- A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.
Please apply by August 20th, 2026 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
Posting Contact Information
Posting Contact Name: Boulder Campus Human Resources
Posting Contact Email: Recruiting@colorado.edu