Jobs UNIVERSITY OF COLORADO BOULDER

LASP at the University of Colorado Boulder is one of the largest research institutes at the University of Colorado Boulder. With a focus on solar, stellar, space plasma, atmospheric and planetary sciences, LASP employs both experimental and theoretical approaches to answer key science questions. Since its inception in 1948, LASP has developed, operated, and analyzed the data from scientific instrumentation for solar science, Earth atmospheric, planetary, deep-space, and Earth-orbiting spacecraft missions investigating the Sun, all eight planets, Pluto, and beyond. The progressive development of research capabilities and the use of innovative technologies in pursuit of emerging research initiatives ensures a continued leadership role for LASP in today’s growing “new space” era.

• Configuration, support, and routine maintenance of desktop and laptop workstations.
• Deploy Windows, Mac, and Linux software packages and operating systems.
• Coordinate system events (updates, outages, configuration changes, etc.) with end users.
• Promptly create and ensure accuracy of new accounts for users based on HR notices per established processes.
• Assist in the development of operational procedures and use of information technologies.
• May assist in the direction of student employees.
• Diagnose and troubleshoot front line support calls of increasing complexity with each level, escalate to Tier 2 as required to optimize responsive resolution.
• Provide direct support services to end users with technical problems or issues involving system performance, configuration, restoration, applications and software tools.
• Processes prioritized incident and service tickets to ensure timely resolution or appropriate escalation that optimizes customer satisfaction and minimizes disruptions.

• Due to US Export Control restrictions, only US Citizens and Permanent Residents may apply.

The salary range for this full-time position is $61,633.68 - $80,168.18. We offer a generous retirement plan that includes 200% matching for the first 5% contributed with immediate vesting.

• Bachelor’s Degree in MIS, Computer Science or related field, or equivalent experience in professional systems administration.
• Excellent customer service skills.
• All work performed is within a complex, multi-platform, multi OS environment and may occasionally require extended hours and/or 7x24 availability to provide support.
• Good working knowledge of Microsoft Office applications.
• Working knowledge of desktop computer hardware.
• Ability to handle multiple and concurrent tasks with frequent interruptions while maintaining professionalism, accuracy, and efficiency in each task.
• Ability to lift 50 pounds.