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IT Client Support Technician II

Requisition Number:



Boulder, Colorado





Employment Type:

Research Faculty



Date Posted:


Job Summary

Support LASP employees with Tier-1 help desk support calls to address end-point workstation issues. Addresses, analyzes, and resolves end user issues in a responsive and effective manner to minimize downtime. Help with computer hardware, software, audio/visual device and printing issues. Works with little supervision to complete tasks. Ability to accomplish independent project tasks as well as normal duties.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

LASP at the University of Colorado Boulder is one of the largest research institutes at the University of Colorado Boulder. With a focus on solar, stellar, space plasma, atmospheric and planetary sciences, LASP employs both experimental and theoretical approaches to answer key science questions. Since its inception in 1948, LASP has developed, operated, and analyzed the data from scientific instrumentation for solar science, Earth atmospheric, planetary, deep-space, and Earth-orbiting spacecraft missions investigating the Sun, all eight planets, Pluto, and beyond. The progressive development of research capabilities and the use of innovative technologies in pursuit of emerging research initiatives ensures a continued leadership role for LASP in today’s growing “new space” era.

What Your Key Responsibilities Will Be

  • Configuration, support, and routine maintenance of desktop and laptop workstations.
  • Deploy Windows, Mac, and Linux software packages and operating systems.
  • Coordinate system events (updates, outages, configuration changes, etc.) with end users.
  • Promptly create and ensure accuracy of new accounts for users based on HR notices per established processes.
  • Assist in the development of operational procedures and use of information technologies.
  • May assist in the direction of student employees.
  • Diagnose and troubleshoot front line support calls of increasing complexity with each level, escalate to Tier 2 as required to optimize responsive resolution.
  • Provide direct support services to end users with technical problems or issues involving system performance, configuration, restoration, applications and software tools.
  • Processes prioritized incident and service tickets to ensure timely resolution or appropriate escalation that optimizes customer satisfaction and minimizes disruptions.

What You Should Know

  • Due to US Export Control restrictions, only US Citizens and Permanent Residents may apply.

What We Can Offer

The salary range for this full-time position is $61,633.68 - $80,168.18. We offer a generous retirement plan that includes 200% matching for the first 5% contributed with immediate vesting.


The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be ambitious. Be groundbreaking. Be Boulder.

What We Require

  • Bachelor’s Degree in MIS, Computer Science or related field, or equivalent experience in professional systems administration.
  • Excellent customer service skills.
  • All work performed is within a complex, multi-platform, multi OS environment and may occasionally require extended hours and/or 7x24 availability to provide support.
  • Good working knowledge of Microsoft Office applications.
  • Working knowledge of desktop computer hardware.
  • Ability to handle multiple and concurrent tasks with frequent interruptions while maintaining professionalism, accuracy, and efficiency in each task.
  • Ability to lift 50 pounds.

What We Would Like You to Have

  • Familiarity with Powershell, sh/bash/tcsh. Python, and/or Perl.
  • Ivanti administration.
  • Experience in administration of at least two of the following:
    • Microsoft Windows 7/10
    • Mac OS X
    • Linux (Centos/Fedora/RedHat/SUSE core)
  • Knowledge of TCP/IP networking concepts.
  • Familiarity with automated Software deployment methods.

Special Instructions

To apply, please submit the following materials:
  1. Curriculum vitae
  2. Cover letter
If you are selected as the finalist, your degree will be verified by the CU Boulder Campus Human Resources department using an approved online vendor. If your degree was obtained outside of the United States, please submit a translated version as an optional attachment.

Review of applications will begin immediately and remain open until filled.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: