Jobs UNIVERSITY OF COLORADO BOULDER

Human Resources (HR) contributes leadership, guidance, tools and services to support employees throughout their careers at CU Boulder and to cultivate a culture which upholds the campus’ strongly held values. HR partners with campus in the achievement of the campus vision and strategic imperatives. 

Coordination:

Independently coordinates all logistics for trainings:

• In-Person Trainings: Secures and sets up rooms, completes scheduling, orders catering as needed. Procures training and office supplies, and coffee and tea. Prepares training materials and all related stationery (roster, evaluation forms, letters, certificates, etc.), and AV equipment as requested. Manages inventory of physical training materials.
• Virtual Trainings: Creates and manages calendar invites and Zoom meeting links manages and sends all virtual materials or physical materials according to the coordination schedule. Produces virtual experiences: creates and runs Zoom polls, organizes breakout rooms, and provides customer service live during a training.

Client Communications Management:

• Autonomously manages 3 additional inboxes and calendars: hr-training, hr-arce-training, and hr-arce-346.
• Confirms course participation and sends welcome emails and calendar invites to confirm attendance. Requests speedtype information as needed.
• Answers questions regarding training details, parking, rescheduling, missed content, etc.
• Sends follow-up emails with relevant resources after training sessions.

Information Management:

• Ensures training sessions are on HR calendars, trainers’ calendars, Percipio, CU Events Calendar, HR Website, and OED spreadsheet. Identifies inconsistencies and exercises judgment in conjunction with the Director on all communication outlets for the training team.
• Provides accurate communication to presenters and participants.
• Manages Registration Infrastructure.
• Manages Percipio rosters for 20+ training programs through OED.
• Manages rosters, wait lists, watch lists, and withdrawals.

OED Support:

• Supports presenters with timely support during the training.
• Coordinates scheduling with outside presenters as needed.

Technical leader supporting the training team with department requests:

• Leads weekly team meetings, provides enrollment information, and follows up with team members on upcoming department requests.
• Administers codes or other training access for participants. Sends consistent reminders prior to the event and provides updates to the client.
• Prepares training materials which may include printing packets, assembling binders, folders, or other materials for facilitators. Clearly labels what materials are included for the facilitator upon pickup.

Liaison for Learning Management System (LMS):

• Serves as liaison to the System Office in Denver to maintain instructor-led courses and session information.
• Submits new course information to the System Office.
• Frequently is called upon as an expert to problem solve challenges related to the entire cycle of training coordination and support.

Finance and Vendor Interface:

• Works with external vendors (Crucial Learning, FranklinCovey, RIPP Leadership, Gallup, Real Colors) to order training materials.
• Submits invoices to CU Marketplace for large orders from external vendors (typically Crucial Learning and RIPP Leadership). Works with the PSC team at the System Office to initiate order processing, make changes, or resolve any errors, with support from the CPO Executive Assistant.
• Creates and submits expense reports in Concur for materials such as CliftonStrengths codes, training room refreshments, office supplies, and shipping services.
• In collaboration with the Director, solves complex problems related to vendor management, system office needs, and training materials coordination, including shipping errors and speedtype allocations.
• Tracks participants’ speedtypes in a shared spreadsheet and verifies accuracy before submitting to the CPO Executive Assistant. Creates invoices for fund 34 speedtypes.

Provide Technical Support for OED Online Courses:

• Supports other OED team members as needed, particularly related to event planning, campus-wide communications, and evaluation development.
• Assists with Onboarding programs such as QuickStart and the New Employee Welcome Experience as needed.

Communications:

• In collaboration with the Director and HR Communications, writes and distributes communications (articles, newsletter submissions, announcements) highlighting professional development opportunities through widespread emails, HR website, CU Boulder Today and Staff Council newsletters.
• Collaborates with HR Communications Professional to strategize and produce new communications.
• Is responsible for the Learning and Development HR site. Collaboratively makes updates and revisions while conducting monthly audits.

Training Evaluation:

• Develops Kirkpatrick’s Level 1 training evaluations using Qualtrics, based off Phillip’s Associates “Training Transfer Factors”.
• Administers evaluations to participants, both on paper and electronically, after training sessions.
• Consolidates evaluation summaries for review and reporting purposes.

The annual hiring range for this full-time position is $55,000-$60,000. 

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

• Bachelor’s Degree or equivalent combination of education and two years of relevant professional experience.
• An equivalent combination of experience and education may substitute.
• Experience with online tools such as Zoom, Teams, Adobe Connect, etc.

• Strong written and verbal communication skills.
• Proactive approach to work with a focus on details.
• Outstanding internal and external customer service skills.
• Proficiency with Microsoft Office Suite applications including Word, Excel, PowerPoint, and Outlook.
• Organizational skills and demonstrated ability to work quickly and effectively in high-pressure, time-sensitive situations and environments with strict deadlines.
• Demonstrated ability to work independently and prioritize tasks and projects.
• Comfort level with being and speaking on camera, sustained focus and attention to details during virtual trainings and meetings.

• Experience as the first point of contact in a lively office environment.
• Experience writing and delivering communications regarding events and programs to a wide audience.
• Interest in continuous learning and development.
• Experience providing input on improving processes and procedures.