Libraries Services Specialist, Security Evening/Weekend Supervisor
Requisition Number:
Location:
City
State
Employment Type:
Schedule:
Posting Close Date:
Date Posted:
Job Summary
The Libraries at CU Boulder encourage applications for a Libraries Services Specialist, Security Supervisor for evenings and weekends! This role provides user centered customer service at in-person service points in Norlin library and is integral in creating connections between core services. The Specialist provides shift supervision for the student staff on the weekends and evenings and works as a hybrid position with other services to provide staff coverage as needed. This position works with other service partners to ensure consistent service and collaborates to improve practices as needed. This position supervises the Norlin service points during evening and weekend operational hours and enforces policies and procedures to ensure patron safety and proper use of the buildings’ properties and collection materials. This position assists with the proper opening and closing of the building. In case of an emergency, the position will call and assist emergency personnel (CUPD, fire, Facilities Management).
Who We Are
Mission
We are a knowledge catalyst. We spark inquiry, discovery, collaboration, creation and the dissemination of knowledge. We welcome everyone, wherever they are on their educational journey.
Vision
An information-empowered world.
Values
Include • Empower • Connect • Learn • Inspire
Our values define our interactions within the Libraries and radiate outwardly.
This means that we foster a culture that compassionately and authentically embodies our values in all aspects of our work.
What Your Key Responsibilities Will Be
Provide User Centered Customer Service and Oversight of Student Employees
- Staffs in-person service points in Norlin library
- General patron services - wayfinding, circulation, printing, scanning, research assistance, materials access, (using stacks, microform machines, etc.), and appropriate referrals
- Able to assist with other library services and routine patron account needs (study rooms, reserves, etc.)
- Explains Libraries and campus policies to patrons and addresses security concerns for patrons and employees
- Oversees/leads students on Norlin service points during evening and weekend hours
- Works closely with other service point supervisors to ensure successful scheduling and collaboration
- Trains student personnel on service point policies and procedures and collaborates with student supervisors to provide feedback on training needs
- Position is able to independently resolve common customer service issues independently. Uses job knowledge to derive solutions to non-standard patron issues and problems.
- Coordinates and maintains Norlin Library’s Security operations, including opening and closing the building, ensuring appropriate access, detecting policy violations, supervising building video surveillance, and supporting emergency staff during building emergencies.
- Organize and maintain in-person services (desks, patrols, and Security office) through student employee oversight and direction during the shift hours of operation
- Can independently resolve short term staffing issues on service points
- Can take lead and organize internal response to emergency situations on weekends
- Train students on security policies and emergency procedures and works closely with student supervisors to provide feedback on training needs
- Provides additional security support to other library branches when needed
- Works with the supervisor, the Security Operations Manager, and Security section, providing feedback on services and recommends changes as needed
- Maintains statistics regarding building use and documents security incidents
Collaborate with Other Section and Team Members and Other Services Partners
- Supervise and evaluate current services, procedures, practices, and documentation for improvements
- Makes suggestions and recommendations when necessary
- Works closely with Norlin Services by providing support for circulation
- Stays up to date with any changes
- Position independently identifies areas of interconnection between Security, Norlin Services, and Building Management and proposes policy discussion and shared training to support shared operational needs
- Uses data about patron usage for independent research projects/to help direct suggestions on building hours
What You Should Know
- Regular schedule will be Thursday through Monday. Shifts during the academic year will be until building closure, typically 4 pm - 12 am Thursday, Sunday, and Monday and 10 am - 6 pm on Friday and Saturday. Hours may vary based on building hours and department needs during finals, summer session, and intersessions.
- This role is working in-person.
What We Can Offer
- The salary for this position is $42,500 (set based on pay equity and within the 1st quartile). If you have prior state-classified experience in the same class series as this position, your pay may be set at a higher amount per the state Step Pay Program implemented on July 1, 2024.
- Shift differential is available, as follows:
- Weekend shift differential is 20%.
- Second shift differential of 7.5% (Shall be paid for all hours worked when half or more of the scheduled work hours fall between 4 p.m. and 11 p.m. Monday through Thursday).
Benefits
Be Statements
What We Require
- Two years of experience in an occupational field related to the work assigned to the position.
- A combination of related education and/or relevant experience in an occupation related to the work assigned equal to two (2) years.
- Must be a current resident of Colorado to apply.
What You Will Need
- Strong customer service skills.
- Ability to enforce policies and procedures.
- Ability to advocate and cultivate a welcoming environment with respect.
What We Would Like You to Have
- Experience working in an academic library setting.
- Experience using integrated library software circulation modules (ILS).
- Supervision experience.
Special Instructions
To apply, please submit the following materials:
- A current resume that includes date ranges for each position held and whether the position was full-time or part-time.
- A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
- DD-214 for veteran applicants.
- Qualified veterans are eligible for veteran’s preference points within the State classified system. If you are a veteran and would like to have your DD214 evaluated to determine your eligibility for preference points, please attach a copy of your DD214 to this posting. If you do not wish to upload a DD214, please email a copy to recruiting@colorado.edu and reference the job to which you are applying.
- Optional: If using the educational substitution for experience: proof of degree or transcripts.
We may request references at a later time.
Please apply by June 1, 2025 for consideration.
Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.
Select here for additional information regarding Classified Staff positions: www.cu.edu/cu-careers/special-instructions-classified-staff-applicants
Posting Contact Information
Posting Contact Name: Boulder Campus Human Resources
Posting Contact Email: Recruiting@colorado.edu