Jobs UNIVERSITY OF COLORADO BOULDER

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MacOS/iOS Endpoint Administrator

Requisition Number:

62069

Location:

Boulder, Colorado

City

Boulder

State

Colorado

Employment Type:

University Staff

Schedule:

Full-Time

Posting Close Date:

24-Feb-2025

Date Posted:

11-Feb-2025
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Job Summary

The University of Colorado Boulder encourages applications for a MacOS/iOS Endpoint Administrator! This position will be responsible for building and deploying OS images, building and deploying complex software packages and contributing to the development of standard processes and procedures for deploying and managing campus MacOS/iOS lab endpoints. This role will work alongside other full time staff team members as well as temporary and student employees and will collaborate with the Endpoint Management Services (EMS), Identity Management (IDM), and Systems Engineering (SE) teams which provides infrastructure services in support of labs. This position provides advanced support for all MacOS/iOS labs and requires experience with MacOS and iOS management tools such as Jamf Pro (formerly Casper), Jamf Connect, and Apple School. This position will receive supervision and direction from the LST Labs Services manager.
The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Vision:
  • Office Information Technology will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be a premier public university.
Mission:
  • Office Information Technology enables campus priorities by providing high-value IT services and solutions. 
Values: 
  • Trust, as a foundation for how we engage with one another and with campus partners, along with 
  • Avid curiosity in how to better support the campus and our stakeholder’s while 
  • Fostering empowerment and authentic engagement among ourselves and 
  • Celebrating inclusivity that promotes a sense of belonging while acknowledging that each person is unique and valued. 
Strategy: 
  • Office Information Technology will advance learning and discovery by delivering high-value reliable IT services and solutions that:
    • Provide a fluid and adaptable academic and student experience 
    • Enable research competitiveness and 
    • Deliver core infrastructure and enterprise IT services for business effectiveness.
Based on our departmental goals and our commitment to diversity and inclusive excellence, CIO Information Technology particularly welcomes applications from candidates whose knowledge, skills, and abilities, and desire to contribute to an inclusive campus environment, will help us achieve our vision of a diverse and inclusive community.

What Your Key Responsibilities Will Be

MacOS/iOS Client Management:
This position will:
  • Manage and deploy complex software to MacOS/iOS clients in campus computer lab environments,
  • Assist in the design and implementation of technologies and processes that provide complex software to clients and using sound management practices,
  • Work through complex software requests to support instructional needs and figure out best solution to deploy to lab endpoints. 
  • Work with a large software catalog spanning over 200 various types of software titles and navigate the intricacies of managing and deploying these titles to multi-user lab endpoints across campus. 
  • Show proficiency in packaging of software with custom configurations that will be unique to different end-users.
  • Work directly with end-users to understand their needs and to help guide decisions on how to deploy software to lab endpoints.
  • Resolve manageability requirements based upon operating system specifications and evaluate its benefit to the work unit and end-users using current industry directions, staffing and support requirements, and technical merit.
  • Assist in settling the technical direction the work unit will take in future deployments of MacOS/iOS and software, taking into account industry directions and the needs of the end-user.
MacOS/iOS Deployment and Design
This position will:
  • Assist in the design and configuration of the MacOS operating system that support multi-user environments as well as the policies that govern the end-user experience.
  • Assist in the implementation of Jamf Connect for authentication purposes on managed MacOS devices.
  • Work with various IT groups on campus to use campus identity management services and cloud services (i.e. cloud storage and Azure services). 
  • Leverage provisioning and management solutions (ie Jamf Pro and Apple School) as appropriate.
  • Build and deploy complex software packages and policies with Jamf Pro tools.
  • Assist in determining the technical direction for future MacOS/iOS deployments, taking into account industry directions and the needs of the end-user.
Temp and Student Staff Management.
This position will:
  • Provide guidance and knowledge to temporary staff and student workers to help the work unit succeed in their job duties. 
  • Effectively manage temporary staff and student workers and act as the hiring manager for these positions. 
  • Develop and perform training of MacOS and iOS skills to temp and student staff.

What You Should Know

  • This position is a hybrid position, expected 3 days a week onsite with 2 days remote. Schedules are flexible between the University business hours.

What We Can Offer

  • $66,300 - $74,712.
  • Additional Compensation Details: 
    • Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans, and retirement contributions that add to your bottom line.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be collaborative. Be fun. Be Boulder.

What We Require

Bachelor's Degree from an accredited institution. A combination of education and/or related experience as described below may be substituted for the degree on a year for year basis.
  • 1 year of experience which includes the following:
  • Deployment of MacOS devices in an enterprise environment;
  • Integration of MacOS systems with JamfConnect;
  • Working with MacOS client management tools, specifically JAMF Pro management suite and Apple Remote Desktop;
  • JAMF Training.

What You Will Need

  • Superb attention to detail and outstanding communication skills, both oral and written.
  • Works equally well as an individual contributor or team member.
  • Maintains a professional and positive demeanor in a fast paced and occasionally high stress environment.

What We Would Like You to Have

  • ITIL Foundations Certification.
  • JAMF Pro Certifications.
  • Deployment of iOS devices in an enterprise environment.
  • Experience with Apple School (formally Apple’s VPP and DEP).
  • Development using scripting languages like Bash, Python, and Perl.
  • 3 years of experience which includes the following:
    • Deployment of MacOS devices in an enterprise environment.
    • Integration of MacOS systems with JamfConnect.
    • Working with MacOS client management tools, specifically JAMF Pro management suite and Apple Remote Desktop.

Special Instructions

To apply, please submit the following materials: 
  1. A current resume. 
  2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.

Please apply by February 24, 2025 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu