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Messaging and Collaboration Program Manager

Requisition Number:



Boulder, Colorado

Employment Type:

University Staff



Posting Close Date:


Job Summary

As Messaging and Collaboration Program Manager you will oversee the day-to-day delivery, support, and continual improvement of Messaging and Collaboration services for the entire campus.This will include:
  • Supervising the Messaging and Collaboration team in supporting and continually improving all aspects of our services.
  • Making day-to-day decisions regarding the services.
  • Initiating, prioritizing, and managing work and projects necessary to deliver and continually improve services.
  • Developing and proposing strategic priorities and direction for M&C services and presenting them to OIT and Enterprise Services leadership.   
As Program Manager, you'll develop an understanding of current and future objectives for M&C services and determine how best to organize and manage your team to meet them. 


Who We Are

The Office of Information Technology (OIT) is a dynamic organization, filled with energetic staff and students who aim to serve the campus and contribute to student success while supporting the University’s academic, research and service missions. We’re located in the heart of the beautiful CU Boulder campus. See what OIT is all about by watching our This is our OIT video.

What Your Key Responsibilities Will Be

Management and leadership of the Messaging & Collaboration team
  • Oversee on-going value and effectiveness of the M&C services through budget and people management best practices. 
  • Work with OIT Budget and Finance and OIT leadership, establish a prudent budget, based on program objectives, and effectively manage to it. 
  • Manage day-to-day service operations using Agile principles to effectively organize and communicate work assignments.
  • Participate in ongoing development of standardized service management processes.
  • Supervise a team of IT professionals to assure service value. 
Vendor Management
  • Manage relationships and service level performance of vendors and other service providers. 
Strategic Relationship Management & Planning 
  • Use feedback from customers, stakeholders, and campus leadership. to propose strategic priorities and directions for services. 
  • Participate in and facilitate strategic planning activities and provide analysis on how to implement plans and the impact of plans to budget and staffing.
Service Administration
  • Responsible for the administration and operation of OIT enterprise messaging and collaboration services including: 
    • Monitoring and ensuring service availability and reliability. 
    • Determining necessary corrective actions for service events.
    • Ensuring ongoing capacity and performance management.
    • Providing service configuration, patch, and upgrade management. 
    • Identifying, recommending and implementing continual service improvement initiatives.
    • Determine necessary implementation solutions and configuration changes. 
    • Determine and take appropriate actions necessary for service restoration.
    • Provide in-depth technical analysis, recommendations, and implementation of service improvements.
  • Advanced Messaging and Collaboration Technical Support 

What You Should Know

In this role you will participate in a formal on-call rotation with definitive response times; the likelihood of the on-call employee having to come on-site to respond/manage the issue/incident is low. When not on call, you will be expected to respond in a reasonable (though not definitive) amount of time when called outside working hours regarding issues and incidents that arise.

What We Can Offer

Salary for this position is market-based and competitive and will be commensurate with relevant background, experience and education.


The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be Collaborative. Be Resourceful. Be Boulder.

What We Require

  • Bachelor’s Degree in Computer Science, Information System, or similar area of study from an accredited institution or a combination of relevant education and experience may be substituted for the degree on a year-for-year basis.
  • 5 years experience as an IT Analyst, Program, Product, or Project manager including:
    • Defining services or products, 
    • Requirements management and prioritization, and 
    • Responding to direct customer feedback. 
  • 3 years of supervisory experience or project leadership (technical and/or personnel).

What You Will Need

  • Demonstrated strong interpersonal and communication skills, particularly strong customer skills interacting with key stakeholders.
  • Demonstrated knowledge of messaging & collaboration concepts and products.
  • Ability to develop and manage departmental budgets and related financial information.
  • Commitment to setting direction for a program that aligns with the business strategic plan.
  • Willingness to engage and collaborate in higher education IT communities.
  • Messaging and Collaboration tool skillset experience (GSuite and/or Office 365).

What We Would Like You To Have

  • Master’s Degree from an accredited institution OR 7 years experience as a senior analyst, product, or program manager.
  • 1 year IT project management experience using Agile methodology.
  • 1 year technical experience as a developer, system integrator, or system administrator.
  • ITIL v3 certification.

Special Instructions

To apply, please submit the following materials: 
  1. A current resume. 
  2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position.
You will not be asked to upload references at this time.

Please apply by August 20, 2019.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email:

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.