Jobs UNIVERSITY OF COLORADO BOULDER

The Division of Student Affairs consists of 30 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.

The work in Student Affairs supports all factors of the student experience, no matter what department a staff member may work in. This includes where students live, eat, make friends, build professional skills, and find help if they need it. Many departments provide involvement opportunities, educational resources, and support services to help students find their community and build lifelong skills.

Residence Life

Residence Life builds dynamic residential living and learning communities using practices that are socially just and sustainable. The staff is committed to providing students with the best experience possible while living on campus. Residential experiences support and challenge students to help them develop skills and achieve academic success. These communities champion inclusion, and all members are able to engage in self-exploration, connect with others, and gain new points of view.

Office Management

• Be responsible for the operations of the Residence Life central office.
• Provide logistical, administrative, and purchasing oversight for large departmental events, including move-in, move-out, and recognition events.
• Document central office procedures and processes, and train new staff on protocols.
• Create agendas for departmental and leadership team meetings and maintain meeting minutes as requested.
• Manage Residence Life storage rooms, departmental resources, and supplies. Oversee Residence Life inventory, which includes purchasing, inventory tracking, and management. This may include researching, pricing, and purchasing equipment and supplies.
• Manage departmental vehicles, including verification and tracking of eligibility to operate, check-out of keys, and coordination of recurring maintenance.
• Serve as the department liaison to parking services, supporting the purchase and tracking of business permits, signage changes for new and moving staff, and communicating parking expectations with new staff.
• Draft and send departmental newsletters.
• Serve as the departmental representative with the Center for Community Building Proctor.
• Maintain departmental registration and rosters with regional and national associations.
• Maintain departmental channels on Microsoft Teams.

Departmental Leader Support

• Draft memos and communication on behalf of the Residence Life senior leadership team.
• Schedule meeting and event spaces on behalf of the department and/or members of the departmental leadership team.
• Support the management of the Director and Associate Director Outlook calendars.
• Be responsible for the purchasing of office supplies for members of the professional staff.
• Support budget development by consolidating budget requests and tracking identified current and future budget needs. Monitor financial reports and track departmental spending to make sure expenses are within budgeted allowance.
• Advise the Director, Associate Directors, and Assistant Directors on university processes, procedures, and target dates.
• Complete other duties as assigned by the Assistant Directors, Associate Directors, and Director of Residence Life.

Human Resource Management

• Supervise and evaluate Residence Life Office student employees:
• Manage schedule and workflow.
• Assign daily tasks and provide any necessary instructions or guidance.
• Provide support, feedback, and coaching.
• Ensure the student is recognized as a valued member of the team.
• Be responsible for the hiring process and onboarding of new student assistants as needed.
• Create/maintain training tools such as student assistant, office, and administrative assistant training/operational manuals.
• Facilitate professional staff onboarding and offboarding processes, coordinating staff mailbox assignments, and partnering with SA-IT to ensure proper IT equipment set up.
• Support professional staff off-boarding, including updating change of supervisor forms and Approving Officer forms, re-collecting staff supplies, and notification of appropriate campus departments.
• Manage live-on faculty/staff pet process, including coordination with the Student Affairs Cashiers office for payments.
• Support the Director in tracking professional development funding requests and staff leave.
• Track completion and updates for departmentally required trainings.
• Assist with the recruitment, selection, and training of student staff and professional staff.
• Participate in, and support, Residence Life committees and task forces as needed.

Customer Service

• In alignment with ‘The Buff Way,’ provide exceptional front-line customer service to students, faculty, staff, parents, guests, and internal/external businesses in person, through written correspondence, by telephone, and by routing/referring calls to other departments.
• Utilize campus systems, such as StarRez and CU SIS, to look up student information and track appropriate conversation notes.
• Assist in the management of move-in appointment scheduling for approximately 8,000 residents.
• Oversee space utilization requests made through CU’s Event Management System (EMS) for spaces managed by Residence Life. Review and approve requests in alignment with campus and departmental protocols.
• Support campus recruitment efforts by coordinating departmental involvement in admissions visit days, managing residential showrooms, and leading new employee tours in partnership with Human Resources.
• Manage the Residence Life central email account by sending thorough replies, sorting incoming emails into appropriate files, and elevating high-level concerns to appropriate departments and staff members.

Safety & Security

• Maintain departmental rosters, call trees, on-call schedules, and organizational charts.
• Utilize software to transfer the on-call phones as needed.
• Maintain accurate records of emergency temporary room utilization.
• Coordinate with campus and city officials to schedule and track state-mandated fire drills.
• Coordinate with Environmental Health & Safety for the removal of unauthorized hazardous materials from residence halls.
• Understand and follow FERPA guidelines.
• Serve as a mandatory reporter in instances of reported Title IX violations.

This is an onsite position with a work schedule of Monday- Friday, 8am - 5pm. Periodic evening or weekend work may be required during peak operational periods. 

• The starting salary range for this position is $55,000- $57,000.
• Onboarding assistance is available within Student Affairs division guidelines.

• Strong professional written and verbal communication skills, including the ability to appropriately tailor communication based on audience.
• Ability to navigate political environments with a high level of discretion, judgment, and confidentiality.
• Technical proficiency in Microsoft Word, Excel, PowerPoint, and Teams, and the ability to learn new software systems quickly.
• High level of attention to detail and organizational skills.
• Ability to prioritize and handle multiple tasks, and to support multiple individuals with various working styles.
• Strong initiative and problem-solving skills.

• Previous professional experience working in higher education.
• Experience supervising student employees.
• Experience supporting department-level leaders.
• Demonstrated dedication to the departmental values of Safety, Resident-focused care, Responsibility, Inclusive Communities, and Development.