Jobs UNIVERSITY OF COLORADO BOULDER

The Division of Student Life consists of 30 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.

The work in Student Life supports all factors of the student experience, no matter what department a staff member may work in. This includes where students live, eat, make friends, build professional skills and find help if they need it. Many departments provide involvement opportunities, educational resources and support services to help students find their community and build lifelong skills. Student Life also has shared services departments that support the work and staff of our student-facing areas, including areas like center for assessment, insight and research, business services, finance, employee experience, communication and marketing and technology solutions.

With over 900 staff members in the Division of Student Life, our diverse team is uniquely positioned to personalize the student experience and advocate for students, enhancing their success inside and outside the classroom.

CU Boulder Recreation Services is a welcoming, valued, campus resource that promotes healthy lifestyles through high-quality, accessible, facilities and experiences. This student-fee-funded unit features a student-led CUSG Recreation Board and a diverse team of professional experts to help meet evolving recreational needs and support student engagement and success. Recreation Services supervises the LEED Platinum main campus Student Rec Center, a building with over 300,000 square feet of recreation and fitness activity space, as well as a satellite recreation center at Williams Village, outdoor basketball courts, a challenge ropes course, and eight turf and grass fields around campus. Throughout these facilities, members of the CU community can engage with a variety of programs that include ice skating, indoor rock climbing, intramural and club sports, yoga, aquatics and so much more.

Administration

• Responsible for the cooperative development, management, and implementation of the ice rink facility and programs in the rink.
• Support daily operations of the Ice Rink Facility through development and delivery of diverse, high-quality experiences for students and the greater University community.
• Manage requests for facility usage and program needs from university partners and outside user groups and coordinate requested programs and special offerings.
• Develop and implement a curriculum for the training of staff to offer lessons and instructions for ice rink-related offerings. (i.e., learn to skate, skate lessons, hockey skills, etc.).
• Maintain statistics on user groups.
• Update and maintain program registration information for the ice rink in POS (Fusion).
• Provide supportive assessment and management of area challenges. Uses university procedural knowledge as well as area expertise to address and resolve pertinent issues, primarily independently. Communicates resolutions clearly with appropriate parties.
• Work collaboratively with University Marketing & Communications to create, manage, and implement any media and promotional needs. This will include social media advertisements, social media posts and reports, webpage edits, promotional fliers, etc.
• Maintain industry-relevant certifications.
• Develop training programs for staff on ice maintenance, safety procedures, and customer service.
• Serve as the primary point of contact for rink users, ensuring a welcoming and inclusive environment.
• Address concerns and feedback from students, members, and outside user groups.

Leadership/Supervision/Oversight

• Directly supervise 25+ student employees.
• Responsible for hiring, onboarding, supervising, and ensuring pay for all student employees, offering continued oversight of employee status, and addressing any arising issues. This is done collaboratively with Student Affairs Human Resources.
• Assess and evaluate student staff and program staff annually.
• Assisting with ensuring proper maintenance is being completed.
• Assess in annual evaluation of maintenance staff assigned to the rink.

Facility Operations & Maintenance

• Assist in supervising the maintenance of the ice surface, including resurfacing, temperature control, and ice quality.
• Ensure proper operation of rink equipment, including Ice Resurfacing machines, refrigeration systems, and skate sharpening tools.
• Assist with cleanliness and safety protocols in compliance with university and industry standards.
• Coordinates and assists with oversight of the recreation center maintenance staff and external vendors for repairs and upkeep.
• Maintain a log of internally generated work orders from the department’s software program. Document and repair required for each work order.
• Ability and knowledge to lay out different line requirements for the ice rink.

Fiscal Management

• Responsible for supporting the fiscal operations of the Ice Rink, Skate lessons, and Skate Sharpening, working in collaboration with Student Affairs Business Services.
• Responsible for the rink’s budget, including revenue generation, expense control, and financial reporting.
• Manage daily operations such as skate rental, skate sharpening, and equipment sales.
• Maintain accurate usage records, financial reports, and inventory logs.
• Track budgets for student hourly, rink operations/maintenance, ice resurfacing machines maintenance and upkeep, and ice skate equipment. Provide Budget reports.
• Manage all inventory for ice rink operations.

Programming & Events

• Supervise the rink for recreation skating sessions, intramural hockey leagues, figure skating lessons, Club Hockey events (practice & games) and campus and outside group rentals.
• Work with university club sports to coordinate team practices, tournaments, and special events.
• Schedule and manage private rentals, birthday parties, and campus-wide events.
• Partner with academic departments and recreation programs to integrate the rink into.
• Collaborate with university marketing and student engagement teams to promote rink programs and events.
• Develop marketing strategies using social media, campus newsletters, and student outreach programs.
• Engage with student organizations, alumni, outside user groups, and campus partners to increase participation and sponsorship opportunities.
• student life activities.

Risk Management/Compliance

• Responsible for assisting in the implementation of risk management protocols to ensure the safety of rink participants on behalf of the University.
• Support the execution of risk management strategies to ensure a safe, rewarding student experience.
• Ensure equipment and facilities are safe and suitable for use, including all ice surfaces, ice skates, learn to skate equipment, helmets, hockey sticks, etc.
• Provide on-site event management and logistical assistance for special events hosted by the Ice Rink and Recreation Services.

Other

• Work collaboratively with both internal and external program areas and departments to ensure successful programming.
• Attend and actively participate in staff meetings, in-service education sessions, and other divisional or departmental meetings.
• Participate in other departmental or divisional initiatives, programs, and committees as required.
• Ensure that the Recreation Center's facilities, equipment, and programs are meeting or exceeding the standards of the department quality by using and attending its offerings.
• Assist with additional initiatives, assignments, and special projects as needed.

This position operates University vehicles and requires an active Driver's License in good standing.

• Bachelor’s degree in Recreation Management, Sports Administration, Business, or a related field (preferred) or an equivalent combination of education and professional experience may substitute.
• 3 years of experience in ice rink facility management and programming
• CPR/AED and First Aid Certification or achieve within first 3 months of employment.

• Knowledge of standard practices in ice rink facility or collegiate recreation safety procedures and operations.
• Knowledge of ice maintenance, resurfacing machine operation/maintenance, and refrigeration systems preferred.
• Have a working knowledge of compressor systems and HVAC as it relates to ice rink climate controls as well as the monitoring systems associated with them.
• Ability to work independently and manage multiple tasks simultaneously.
• Ability to think critically and make independent decisions.
• Ability to be thorough and detailed with documentation.
• Ability to communicate effectively in high stress/high-pressure situations.
• Must have the ability to organize, prioritize, and perform multiple tasks with little or no supervision.
• Ability to use strengths to leverage and deliver purposeful results.
• Ability to work hard and complete tasks accurately and timely.
• Ability to participate in or assume a leadership role with projects, activities, events, and committees for Recreation Services
• Ability to support colleagues and actively contribute to a congenial work environment by demonstrating diplomacy, tact, and professionalism.
• Ability to demonstrate active engagement and support of the department’s Mission, Vision, and Values.
• Ability to develop and maintain collaborative, supportive, and professional working relationships in an inclusive environment.
• Strong leadership, organizational, and team management skills.
• Excellent customer service and problem-solving abilities.
• Budget management, scheduling, and running programs experience.
• Ability to work flexible hours, including evenings and weekends.

• Master’s degree in related field, (Recreation Management, Sports Administration, Business)
• Experience in student development, event management, and leadership.
• Background in ice rink management.
• STAR Ice Rink Certification
• A Certified Ice Technician (CIT) designation or willingness to obtain. This certification may take longer than one year to complete, depending on course availability and scheduling.