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Service Dispatcher

Requisition Number:

41462

Location:

Boulder, Colorado

Employment Type:

Classified Staff

Schedule:

Full-Time

Posting Close Date:

16-Aug-2022

Date Posted:

01-Aug-2022

Job Summary

The University of Colorado Boulder encourages applications for a Service Dispatcher! This position monitors and prioritizes Simplex and Andover alarms, and coordinates service requests for the CU Boulder campus. The Service Dispatcher also acts as a liaison between building users and shop personnel to determine the priority and status of service requests.


The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

Facilities Management is responsible for the overall physical development and maintenance of the campus. The mission of the department is to provide a safe physical environment that promotes the advancement and transfer of knowledge.

What Your Key Responsibilities Will Be

Customer Service & Service Requests

  • Monitor FAMIS for incoming web requests.
  • Monitor Outlook account for incoming emails that require action.
  • Handle and log Housing and Dining requests when their department is closed.
  • Answer incoming calls to assist internal and external customers via phone.
  • Handle walk-in customers’ requests.
  • Receive information, prioritize, log and route maintenance issues to the appropriate personnel, including but not limited to Facilities Shop Technicians, Housing and Dining, Athletics, specific building maintenance crews, CUPD, and Contractors.
  • Communicate with customers to determine details and priority of service requests.
  • Within the service request, provide accurate and complete information, including location, billing, nature of issue, special circumstances such as availability, contact information, and updates.

Monitor Fire Alarm Systems for All Campus Buildings

  • Monitor Simplex and Notifier computers for fire alarms, trouble alarms and supervisory alarms.
  • Acknowledge alarms and relay information by paging, using direct emergency lines and telephones to staff, shop personnel, and University of Colorado Police Department (CUPD).
  • Log all information pertaining to alarms on electronic log sheet and fire alarm log sheet.

Monitor Andover Environmental Alarms

  • Monitor and acknowledge all environmental alarms, including but not limited to air handling units, cooling towers, air conditioning units, controlled temperature rooms, exhaust fans, return fans and chilled water pumps.
  • Evaluate the type of alarm and contact the appropriate personnel regarding critical or emergency situations.
  • If necessary, initiate service request using FAMIS. Depending on the priority of the alarm, the position will determine appropriate personnel to contact after hours.

Technician Service Call Training & Onsite Evaluation

  • Join Trades personnel in the field to better understand the nature of service calls, campus geography, and building systems.
  • Assist with service calls, including troubleshooting to find the root cause.
  • When staffing allows, go into the field after hours to assess a service request onsite to determine appropriate priority and personnel response.

Equipment Data Entry

  • Perform entry, cataloging, and auditing of equipment (EQ) data in order to build and maintain an equipment database that feeds critical information about building equipment type and location to the OCC, the Work Process Manager, and the Trades work units at large.
  • Within this function, this position may also go out into the field in order to affix EQ barcode stickers to building equipment.

Other Duties

  • Provided 15 minutes at the beginning and/or end of each work day to complete their time card, close out work orders, and to schedule their work for the following day. Time cards are required to be completed daily.
  • As an essential services employee, responsible to respond to other duties as assigned on an "as needed" basis; this may also include the alternative work schedules.

What You Should Know

  • All University of Colorado Boulder employees are required to follow the campus COVID-19 vaccine requirement
    • New employees must provide proof of vaccination or receive a medical or religious exemption within 30 days of employment.
  • This is an in-person, permanent, third-shift position. 
    • Normal working hours are Monday - Friday from 11:00 pm - 7:00 am and is eligible for shift differential pay. 
    • This position serves a 24/7 work unit and will need to work holidays. 
    • While the regular schedule is a 40-hour week (5 8-hour shifts each week), the position will be expected to work additional hours as needed in order to maintain 24/7 coverage to the campus, as well as any and all campus affiliates, employees, and customers.
  • Please be aware that this position is considered essential services.
  • This position is eligible for our Facilities Management Employee Referral Program.

What We Can Offer

  • The salary for this position is $47,604 annually.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be informed. Be successful. Be Boulder.

What We Require

  • One year of professional experience in an occupational field related to the work assigned to the position.
  • Must be a Colorado resident in order to apply.

What You Will Need

  • Excellent interpersonal and communication skills.
  • Quick learner.
  • Excellent organizational skills.

What We Would Like You To Have

  • Prior experience in a service dispatch setting.
  • Experience with standard Microsoft Office software such as Excel, Word, and Outlook.

Special Instructions

To apply, please submit the following materials: 
  1.  A current resume that includes date ranges and whether the position was full-time or part-time. 
  2. Optional but preferred: A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
  3. DD-214 for veteran applicants. 
    • Qualified veterans are eligible for veteran’s preference points within the State classified system. If you are a veteran and would like to have your DD214 evaluated to determine your eligibility for preference points, please attach a copy of your DD214 to this posting. If you do not wish to upload a DD214, please email a copy to recruiting@colorado.edu or send via fax at 303-492-4693 and reference the job to which you are applying.
  4. If using the educational substitution for experience: proof of degree or transcripts. 
We may request references at a later time.
 
Please apply by August 16, 2022 for consideration.
 
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Select here for additional information regarding Classified Staff positions: www.cu.edu/cu-careers/special-instructions-classified-staff-applicants

Essential Services

This position is designated “essential services.” The incumbent is required to respond to requests for work during campus emergencies (snow, wind, rain, flood and any other natural or man-made event) and report to work for his / her regularly assigned shift during emergency campus closures. 

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu