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ServiceNow Developer / Administrator

Requisition Number:



Boulder, Colorado

Employment Type:

University Staff



Posting Close Date:


Date Posted:


Job Summary

This position exists primarily to complete custom development and configuration on the ServiceNow platform. This position will also perform limited operational support for the ServiceNow service, as well as provide escalated support for users of the service.

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

The Office of Information Technology will be valued by campus as a strategic, inclusive and innovative partner in advancing learning and discovery in order to enable CU Boulder to be a premier public university.

The Office of Information Technology enables campus priorities by providing high-value IT services and solutions. 

  • Trust, as a foundation for how we engage with one another and with campus partners, along with 
  • Avid curiosity in how to better support the campus and our stakeholder's while 
  • Fostering empowerment and authentic engagement amongst ourselves and   
  • Celebrating inclusivity that promotes a sense of belonging while acknowledging that each person is unique and valued. 
OIT will advance learning and discovery by delivering high-value reliable IT services and solutions that:
  • Provide a fluid and adaptable academic and student experience 
  • Enable research competitiveness and 
  • Deliver core infrastructure and enterprise IT services for business effectiveness.

Based on our departmental goals and our commitment to diversity and inclusive excellence, OIT particularly welcomes applications from candidates whose knowledge, skills, and abilities, and desire to contribute to an inclusive campus environment, will help us achieve our vision of a diverse and inclusive community.

What Your Key Responsibilities Will Be

Custom Development:
  • Write, test, and install computer programs in order to implement new functionality in ServiceNow, using a variety of programming languages including but not limited to Jelly, JavaScript on Rhino, jQuery, Angular, Java, MariaDB, PHP and SQL. 
  • Develop and maintain integrations with other systems using SOAP and REST methodologies with XML and JSON. 
  • Develop single-page applications using HTML, CSS and AJAX. 
  • Independently and collaboratively perform development, testing, implementation, and documentation; improve architecture and optimize performance, maintain multiple user roles, security profiles, workflow rules, etc.
Service Operations and Escalated Support: 
This position assists in managing our ServiceNow service, including but not limited to core configuration, user administration, core application administration, service administration, and upgrades. As part of this, this position will be responsible for implementing and vetting changes in pre-production environments (sandbox, dev, test) before implementing the changes in production, and will be responsible for propagating changes between environments using update sets and other appropriate methodology. This position will also assist in providing escalated support for our ServiceNow service, including assisting users with issues, troubleshooting and resolving issues, and escalating issues to ServiceNow (the vendor) as necessary.

Professional Development
Keep current on software development languages and methodologies, APIs and frameworks in use by OIT and the campus and participate in process and organizational improvement activities.

What We Can Offer

Base annual salary for this position is $81,500.


The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be brilliant. Be positive. Be Boulder.

What We Require

  • Bachelor’s degree from an accredited institution in information systems, computer science, engineering or other related field.
  • 2 years experience as a software developer/engineer which must include:
    • 2 years of Modern web development experience, including:
      • HTML, CSS, UX and website design
      • Server-side and client-side JavaScript, including AJAX and API development using SOAP and REST methodologies with XML and JSON
      • SQL relational database.
    • 1 year of experience in development and/or configuration of ServiceNow and Jelly script.
  • ITIL Foundations certification

Special Instructions

To apply, please submit the following materials: 
  1. A current resume. 
  2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.

Please apply by September 16, 2021 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: