Jobs UNIVERSITY OF COLORADO BOULDER

The Division of Student Life consists of 36 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.

Medical Operations and Compliance staff in Health and Wellbeing understand and are committed to the unique health concerns of our student population, making us an unparalleled source of advocacy for student wellness at CU Boulder! The Wardenburg Medical Clinic provides a wide range of health care services for students including: primary care for illnesses and injuries, as well as chronic conditions, physicals, sexually transmitted infection testing and treatment, allergy shots, vaccinations, travel health care, and concussion care.

Student Health Insurance Enrollment and Waiver Oversight

• Oversee the required student health insurance enrollment and waiver process for the University’s CU Gold Student Health Insurance Plan (SHIP).
• Ensure students subject to the insurance requirement either enroll in SHIP or submit a waiver demonstrating comparable health insurance coverage meeting University criteria.
• Administer waiver processes through the designated insurance portal during established enrollment and waiver periods each term.
• Ensure waiver criteria, timelines, coverage requirements, and consequences of non-compliance are clearly communicated to students and parents.
• Be responsible for the review and verification of waiver submissions to confirm coverage meets minimum requirements, is active for the appropriate coverage period, and aligns with institutional policy.
• Manage processes to ensure students who do not complete a waiver by published timelines are automatically enrolled in SHIP and billed appropriately, and that approved waivers result in accurate credits or reversals.
• Serve as the primary campus point of contact for waiver-related escalations, appeals, policy interpretation, and exception requests.
• Coordinate with third-party waiver administrators, insurance carriers, and consultants to resolve waiver issues, track statuses, and improve operational efficiency.
• Collaborate with campus offices including Admissions, Registrar, Bursar, Athletics, Graduate Student Programs, New Student & Family Programs, ect. to align waiver outcomes with enrollment data and billing cycles.

Education, Outreach, and Communication

• Lead campus-wide education and outreach efforts related to student health insurance requirements, plan benefits, waiver criteria, and timelines.
• Serve as a trusted insurance resource for students, parents, faculty, and staff by explaining insurance terminology, coverage requirements, and compliance obligations in clear, accessible language.
• Partner with divisional communications staff to develop and distribute clear, timely messaging related to insurance enrollment, waiver processes, and key timelines.
• Represent Health and Wellness Services at orientation, welcome events, and university-wide initiatives.

PAC Team Duties

• Be responsible for student eligibility determination, default enrollment, billing, refunds, and reconciliation of insurance premiums through student accounts.

This is an in-person position with an anticipated work schedule of Monday – Friday during regular business hours. This role is not expected to work University recognized holidays, weekends, or evenings and will not be on call at any time.

The salary range for this position is $58,728 - $64,100 annually.

Two years of experience working in a healthcare or compliance setting. Equivalent combination of education and experience may substitute on a year-for year basis.

• Clear written & verbal communication skills.
• Excellent customer service skills.
• Time & process management skills.
• Ability to present to audiences of a wide range of constituents.

• A bachelor’s degree in any field.
• Two years of technical or specialized experience in health insurance administration, medical records, or related healthcare operations.
• Experience interpreting insurance policies, eligibility requirements, enrollment processes, and waiver criteria.