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Student Services Assistant

Requisition Number:

21729

Location:

Boulder, Colorado

Employment Type:

Classified Staff

Schedule:

Part-Time

Posting Close Date:

23-Oct-2019

Job Summary

This position provides administrative support to the Student Services unit that includes the Senior Assistant Dean of Students and Registrar's Office within the Law School, both of which work closely together to support students. The units directly interact with and serve students through the management of student programs, course enrollment and registration, exam administration, and other administrative tasks. The position will have responsibility to create and modify processes and procedures for efficiency and effectiveness. 

The Student Services Assistant will be involved with a variety of projects and activities to help ensure a smooth operation within the Student Services unit. It is the first point of contact for law students with academic and other questions including curriculum and registration policies and procedures in addition to visitors to the law school. Discretion and independent judgment are required. Technology is used for most aspects of this position to carry out job duties. This is a 60%-time, 10-month position. 

Who We Are

We are an engaged, diverse, and inclusive community of students, faculty, staff, and alumni who help one another succeed. Our selective admissions process keeps our student body small, enabling our faculty, staff, alumni, and community to invest deeply in each student’s success. Because we take our responsibility to educate and train future lawyers very seriously, our curriculum, research centers, and experiential learning opportunities are designed to prepare students for success in today’s changing legal environment. 

What Your Key Responsibilities Will Be

Customer Service
  • Serve as first point of contact for students and faculty with questions related to Registrar and Student Affairs areas of responsibility, exercising judgment and discretion and balancing sometimes competing concerns (e.g., student support and accountability). 
  • Respond to routine requests; facilitate timely, professional response; exercise judgement in determining urgency and appropriate responses. 
  • Balance various correspondence and visits from students, faculty, staff, and the public for the Senior Assistant Dean for Students and the Registrar.
  • Greet visitors coming to the Registrar and Student Services area. Route questions coming in by email and phone.
Data Entry, Tracking, and Records
  • Assist with term batch enrollment processes; enter and review data into WinSmart, CU-SIS, Salesforce, OnBase, and other databases as needed with attention to accuracy; complete registration paperwork; document special enrollment cases including non-law students, clinics, independent legal research, and others; run enrollment reports as needed.
  • Work on long-term project to transfer all paper records to electronic database through scanning.
  • Assist with all document filing, retrieval, and records retention for the Dean of Students and Registrar's Offices, including maintenance of student records. 
  • Assist in file management; maintain electronic filing systems containing student records, subject matter files, and other written and electronic data.
  • Support Registrar's function by helping to register students for classes in CU-SIS, processing add/drop requests, submitting grade change forms, registration (faculty assignment, room assignment, exam scheduling, bidding, and drops/adds), 1L class sectioning, processing grades and generating rankings, verifying graduation requirements, validating bar exam eligibility, conducting exams, generating transcripts.
Bar Certifications and Forms Processing
  • Assist with requests from students and alumni for certifications needed for admission to practice law (e.g. bar certifications, character and fitness forms, student practice act certifications, letters of good standing, certificates of graduation, certificates of enrollment, etc). 
  • Document requests across various systems.
  • Organize student records and files, taking care to maintain and update information as necessary.
  • Review records for graduation date, honor code violations, application amendments and other information, preparing forms for signature by appropriate official, and uploading relevant materials to the university digital storage system.
  • Track all requests and forms.
  • Evaluate urgency of requests and prioritize work flow within the office.
  • Provide excellent customer service when working with students who are experiencing pressure and stress.
Exam Support
  • Assist with preparations for exam proctoring and administration.
  • Provide help with preparing exams for faculty and printing.
  • Assist students with IT questions and refer them as appropriate.
  • Assist students during periods of high volume traffic during exam season especially those experiencing high stress. 
Event Support
  • Assist with event tasks including reserving rooms, ordering food, and paying for and processing/allocating expenses. 
Additional Projects
  • In a fast-paced, service-excellence environment, there often are additional needs.

What You Should Know

  • This position will work 60%-time (approximately 24 hours per week) for 10 months out of the year (generally August through May).

What We Can Offer

Salary Range Starts at $2,159 monthly for this 60% part-time position.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be Collaborative. Be Impactful. Be Boulder.

What We Require

  • Three years of experience in a fast-paced office environment. 
    • Appropriate education will substitute for the required experience on a year-for-year basis.

What You Will Need

  • Ability to work in a fast-paced environment.
  • Excellent written, verbal, and interpersonal communication skills.
  • Excellent organizational skills and outstanding attention to detail.
  • Quick learner and aptitude for technology.
  • Customer service mindset, grace under pressure, positive attitude, and the ability to switch gears at a moment’s notice.
  • High level of integrity, judgement, and discretion in handling confidential information and dealing with requests.

What We Would Like You To Have

  • Associates degree and/or college level course work.
  • Knowledge of database systems and data management.
  • Experience in a university setting and with university procurement systems.
  • Experience with event planning and space management.
  • Knowledge of Microsoft Outlook, Word, and Excel.

Special Instructions

To apply, please submit the following materials: 
1.A current resume. Must include date ranges and whether full time or part time work. 
2.A cover letter that specifically addresses the job requirements and outlines qualifications. 
3.DD-214 for veteran applicants. 
a.Qualified veterans are eligible for veteran’s preference points within the State classified system. If you are a veteran and would like to have your DD214 evaluated to determine your eligibility for preference points, please attach a copy of your DD214 to this posting. If you do not wish to upload a DD214, please email a copy to HRESmail@colorado.edu or send via fax at 303-492-4693 and reference the job to which you are applying.
4.If using the educational substitution for experience: proof of degree or transcripts. 

You will not be asked to upload references at this time.

Please apply by 10/23/2019 for consideration.

Note: Application materials will not be accepted via email. For consideration, applications must be submitted through CU Boulder Jobs.

Select here for additional information regarding Classified Staff positions: www.cu.edu/cu-careers/special-instructions-classified-staff-applicants

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu

The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.