Student Services Assistant
Requisition Number:
68883
Location:
Boulder, Colorado
City
Boulder
State
Colorado
Employment Type:
University Staff
Schedule:
Full-Time
Posting Close Date:
14-Dec-2025
Date Posted:
01-Dec-2025
Job Summary
The Graduate School at CU Boulder invites applications for a Student Services Assistant position! This role supports the student services activities of the dean’s office, working directly with students and together with departments. The position interprets and applies Graduate School and university regulations, rules, procedures, policies, and services. The position reviews and makes determinations on student requests, provides support to thesis and graduation processes, and oversees and assists with recurring and ad hoc projects. The role is responsible for thorough and confidential maintenance of student records, and provides and coordinates frontline support and coverage efforts, along with providing high-level professional support. The incumbent provides welcoming and positive customer service, along with information and problem-solving assistance to staff, students, and faculty. The position supports staff by obtaining goods and services, serves as liaison to campus service units, and arranges meetings and events.
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
Who We Are
The Graduate School (GS) serves as the intellectual crossroads of the university. More than 5,000 graduate students from around the world come to CU Boulder to pursue graduate certificates, master's, and doctoral degrees in over 150 programs. We offer degrees across a full range of fields which, alongside our robust interdisciplinary programs and centers, provide an outstanding environment in which to pursue graduate work.
What Your Key Responsibilities Will Be
Academic Student Services Duties:
- Work with students, graduate faculty, and staff to interpret and apply Graduate School rules, regulations, policies, procedures and services to ensure compliance, provide guidance, and educate about services & resources available. Update and maintain current and confidential student and faculty information in various student systems, assisting with implementation of new processes, procedures, and protocols.
- Be first point of contact and responsible for processes related to student achievements, updating them with student information, troubleshooting (collaborating with the Office of the Registrar), and providing support to staff and students.
- Develop expertise in student success tracking system and provide information and support to faculty, students, and staff. Work with other staff to appropriately cover all aspects, including development, maintenance, training, etc. Use system for tracking student progress and assist with continual improvement of processes.
- Review and approve routine student and graduate program requests. For non-routine requests, coordinate with staff and Assistant Dean.
- Admit graduate students to candidacy by analyzing degree plans for compliance with minimum GS requirements and rules; update student record if candidacy is approved and correspond with students. Contact departmental personnel to resolve problems and bring students into compliance where necessary. Update doctoral student status after admitting to candidacy as appropriate.
- Review student exam committees based upon approved Graduate Faculty appointments. Approve or work with program to resolve issues. Review completed exam forms for compliance with requirements and processes, updating student records where approved and working with academic departments to mitigate issues.
- Final Grade Reports: Review forms for accuracy and compliance, collaborate with Office of the Registrar to process.
- Letters of Completion: Preview requests and analyze student records for completion, assisting colleagues as requested.
- Assist other staff in review of Transfer of Credit.
- Review and approve various types of registration and grade change requests.
- Responsible for the provision of Graduate Faculty Appointment (GFA) information to graduate programs, (current and expiring appointment information, including organizing access and gathering information through OnBase records), and ensure correct GFA status for instructors in each course per semester. Supervise the process to monitor student time limits and connect with students.
- Support colleagues by updating and providing information from student records.
- Establish strong relationships with academic units and assist them in fixing issues and collecting necessary information and forms.
- Engage in cross training and serve as backup to other staff, and help with various student and administrative projects.
Support of Graduation and Thesis Submission Process:
- Support students, programs, and staff throughout the graduation process, including providing information, answering questions, and addressing concerns. Provide in person and hybrid coverage to office during essential timeline periods.
- Serve as point of contact to interpret guidelines and answer questions regarding thesis formatting and submission, and independently perform pre-checks of theses.
- Review final theses in terms of compliance with formatting specifications, helping students bring documents into compliance and electronically accepting final copies.
- Correspond with graduating students regarding completion of requirements, including survey requirements and dissertation titles, ensuring completion.
- Conduct final graduation checks, working alongside students and units to ensure all requirements are met and student records are complete.
- Coordinate or assist with logistics for graduation recognition or events.
Graduate Student Services Front Line and Administrative Support:
- Provide front line support and positive and welcoming customer service at front desk to graduate students, staff, and faculty, including answering phone, e-mail, and assisting walk-in visitors. Provide in-person and remote coverage of office. Coordinate staff efforts, ensuring support across platforms/modalities.
- Provide direction, resources, and problem solving to constituents with questions or issues, referring them to staff members and other departments as necessary. Work with Assistant Director and colleagues to direct inquiries and resolve concerns.
- Maintain and update lists and listservs of collaborators and facilitate correspondence and notifications. Organize and implement onboarding plan to new program assistants and related staff on campus, work to obtain basic access for them, and coordinate new staff trainings.
- Supervise office supplies, equipment, IT, hardware and software acquisition, working with the Financial Service Center and other offices to obtain items and services.
- Assist with meeting planning and scheduling for Assistant Dean. Provide support to GS staff for events and large meetings, both in-person and virtual formats and platforms, including booking space and catering, setting up virtual meetings, arranging technology, making necessary accommodations, etc.
- Be liaison to service units, including Parking and Transportation Services, Office of Information Technology (OIT), and Facilities Management.
What You Should Know
This is currently a hybrid position with 3 days in-person and the option for remote work for 2 days a week depending on business needs.
What We Can Offer
The annual salary for this full-time position is $50,000-$56,000. Relocation assistance is available within department guidelines.
Benefits
At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County’s largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.
Be Statements
Be adaptable. Be successful. Be Boulder.
What We Require
- Bachelor’s degree in related field. Appropriate education will substitute for the required experience on a year-for-year basis.
- Administrative experience in higher education.
What You Will Need
- Ability to work independently and exercise good judgment.
- Ability to take initiative when challenges arise.
- Excellent verbal and written communication skills and the ability to communicate in a timely and effective manner.
- Strong attention to detail and organizational skills.
- Ability to multitask.
What We Would Like You to Have
- Experience working with Campus Solutions (CU-SIS), Onbase, Outlook, Zoom, and Slate.
- Four years of experience in higher education related to student services.
- Two or more years' experience at the University of Colorado, with student services, administrative support, or other similar roles.
Special Instructions
To apply, please submit the following materials:
- A current resume.
- A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.
Please apply by December 14, 2025 for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Posting Contact Information
Posting Contact Name: Boulder Campus Human Resources
Posting Contact Email: Recruiting@colorado.edu