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Technician II

Requisition Number:

33225

Location:

Boulder, CO

Employment Type:

University Staff

Schedule:

Full-Time

Posting Close Date:

19-Sep-2021

Date Posted:

08-Sep-2021

Job Summary

The Division of Continuing Education encourages applications for a Technician II! This position will support enrollment needs of the (CE) credit and noncredit programs which include: CE Evening Credit, CE Online Credit, Summer Session, ACCESS, Outstanding, the High School ACCESS program, and the Community and Senior Auditors programs. The Enrollment Services Specialist must be intimately familiar with all of the Division's programs, policies, and procedures as well as with the academic policies and procedures of various schools and colleges across the campus. This is a front-line, customer service position which serves on a dynamic team of Enrollment Services specialists and works with a wide variety of individuals from both the CU and Boulder communities.


The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.

Who We Are

The mission of the Division of Continuing Education is to provide quality, innovative lifelong learning opportunities to a diverse student population by extending the educational resources of CU Boulder.

The Continuing Education Student Services team provides academic, career, pre-health, and financial aid advising in a student-centered, encouraging environment that respects non-traditional paths. We offer accurate information, strategic solutions, and compassion to help people identify their options and make informed decisions about their academic and professional journeys.

What Your Key Responsibilities Will Be

Customer Service

  • Answer Enrollment Services telephones in a friendly and efficient manner, giving out information or transferring calls as appropriate. This involves being logged into the “automatic call distribution” (ACD) CISCO system.
  • Greet and assist current and prospective students who come to the Enrollment Services counter. This includes answering enrollment questions, supporting students in academic difficulty, accepting and reviewing non-degree enrollment application forms, assuring the student financial obligation agreement is signed, and generally ensuring that each individual is fully served, based on their individual needs.
  • Access and respond to group email accounts. Connect with students who are petitioning for in-state residency documentation requirements. Troubleshoot student issues with online course login problems, including using the University’s Identity Management systems(NorthStar).
  • Support students through Live Chat sessions with timely and accurate responses.

Application and Enrollment Support

  • Enroll students into classes and programs offered by or through CE. Determine individual’s current student status and whether or not a previous record exists. Screen the applicant on the basis of any applicable Division and University policies. Complete the required data entry into the University student information system (CUSIS).
  • Scan, capture, and index documents received through electronic sources, postal service, or in-person using OnBase, verifying that scanned documents are accurately indexed and are legible.
  • Review and approve suspended applications in SLATE Technolutions application tool. Access Northstar to troubleshoot identikey issues and resolve or transfer to the next level.
  • Serve as troubleshooter and problem-solver for enrollment-related and area-specific questions and issues. This includes handling all non-routine registration situations, disseminating important enrollment-related program information to CE staff, and conferencing with the Records team, as needed, to resolve enrollment and/program issues.
  • Serve as a liaison in times of crisis in the building since the front counter is usually the first point of contact.

What You Should Know

This is not a 100% remote position.  

What We Can Offer

The annual salary range for this position is $40,000-$45,000.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be collaborative. Be engaged. Be Boulder.

What We Require

  • Two years of work experience in the occupational field or specialized subject area relevant to the work in this job.
  • Two years of appropriate education will substitute for the required experience.

What You Will Need

  • Multicultural competence and experience working with diverse populations.
  • Excellent verbal and written communication skills.
  • Experience with Microsoft Suite (i.e. Outlook, Excel, etc.)
  • Strong customer service skills.
  • Diversity and Inclusion.
  • Ethics, integrity and accountability.
  • Relationship Building.
  • Teamwork and collaboration.

What We Would Like You To Have

Bachelor's degree and 2-3 years of administrative experience in an educational or non-profit setting.

Special Instructions

To Apply, Please Submit the Following Materials: 
  1. A current resume. 
  2. A cover letter that specifically addresses how your background and experience align with the requirements, qualifications and responsibilities of the position.
We may request references at a later time.

Please apply by September 19, 2021 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu