Jobs UNIVERSITY OF COLORADO BOULDER

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Technology Experience Manager

Requisition Number:

65335

Location:

Boulder, Colorado

City

Boulder

State

Colorado

Employment Type:

University Staff

Schedule:

Full-Time

Posting Close Date:

02-Jul-2025

Date Posted:

18-Jun-2025
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Job Summary

The Book Store at CU Boulder invites applications for a Technology/Sales Manager! This position will provide leadership and vision for the CU Book Store Technology Department. They will be responsible for developing and enhancing vendor programs to meet the technology needs of the CU Book Store customer base. They will negotiate vendor contracts and research and establish student financing options for technology hardware purchases. They will communicate with external CU departments to ensure the CU Book Store is meeting the technology needs across campus. They will collaborate with the following internal teams: accounting, marketing, ecommerce, IT, buying, POS and sales floor management. They will be responsible for managing the technology services provided by the CU Book Store. They will be responsible for managing a team of student staff to ensure superior customer service is provided, product is stocked to meet sales goals, merchandising guidelines are followed, and all policies and procedures are continually met.
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

The CU Book Store offers a convenient place for students to prepare for their academic endeavors. The store offers academic course materials, and school supplies for all students, faculty and staff. We also provide logoed gear for all patrons and visitors of the university. By offering innovative services and customer centric culture, the Store strives to provide a welcoming environment for all members of the campus community, and the Boulder Community at large.

What Your Key Responsibilities Will Be

General Management of Technology Services
  • Implement and manage all vendor contracts, including Apple and Dell.
  • Implement and manage all rental programs.
  • Implement and manage financing options for student purchases.
  • Oversee and coordinate services provided by the Technology Department, including 3D printing, laser cutting, third-party computer repair intake, and additional offerings.
  • Manage and maintain relationships with external service providers to ensure quality, reliability, and alignment with departmental goals.
  • Establish and maintain relationships with campus departments to ensure the Book Store is meeting technology needs across campus.
  • Stay current with emerging technologies and industry trends, evaluating their potential application to improve technology retail operations.
  • Ensure policies and procedures are continually met and develop new standard operating procedures as needed.
Manage the Technology Sales Floor Department
  • Ensure seamless operation of the POS system.
  • Ensure student employees are provided training and product knowledge to optimize customer service experience.
  • Implement and maintain technology sales floor layout and displays for optimal sales.
  • Ensure ADA compliance is met in the technology area. 
  • Coordinate product promotions and seasonal displays to drive customer traffic and sales.
  • Ensure vendor specific merchandising standards are met.
  • Ensure the sales floor is restocked as needed to ensure all product is represented on the sales floor.
  • Ensure inbound product is processed efficiently and in a timely manner to support continuous product availability.
  • Maintain organization and clear labelling of backstock areas, ensuring easy access and efficient restocking. 
  • Partner with the inventory control manager on cycle counts and inventory issues.
  • Partner with the buying team and the inventory control manager to ensure optimal reorder points and preferred stock levels are established and maintained to support accurate product replenishment and effective product placement. 
  • Partner with the marketing team to ensure store signage is updated as needed. 
Student Supervision 
  • Collaborate with Student Coordinator on student employee recruitment.
  • Responsible for scheduling students to ensure adequate coverage in the technology area.
  • Conduct coaching sessions and performance reviews for student employees on a semester basis or as assigned.
  • Set goals for student employees and foster a collaborative, productive environment.
  • Approve time off and timesheets.
  • Develop and implement student training programs.
Collaborate with internal departments
  • Collaborate with sales floor and visual merchandising teams on sales floor mapping and merchandising plans for the technology department.
  • Collaborate with the marketing team on efforts to optimize technology sales.
  • Collaborate with the E-commerce team to ensure strong technology website representation.
  • Collaborate with the IT team to ensure the technology needs across campus are met.
  • Collaborate with the buying team on product assortment and will ensure vendors provide comprehensive product knowledge.
  • Collaborate with the Inventory Control Manager to ensure inventory accuracy and successful replenishment program for the technology department. 
  • Collaborate with the accounting team on contracts and financing.
  • Assist with GM physical inventory.
Other duties as assigned, including travel

What You Should Know

  • Onsite position.

What We Can Offer

  • The annual hiring range for this position is $60,000 - $62,000.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be courageous. Be visionary. Be Boulder.

What We Require

  • Bachelor’s degree or equivalent combination of education and experience. 
  • At least 2 years of experience in the technology field. 
  • Minimum of 2 years of experience in a retail environment. 
  • Minimum of 2 years of experience in a supervisory role.

What You Will Need

  • Excellent written and oral communication skills.
  • Strong working knowledge of MS Office.
  • Strong customer service skills, interpersonal skills, and time management skills.
  • Experience with retail inventory management systems and POS software.

What We Would Like You to Have

  • Experience with implementing and managing vendor contracts.
  • Experience with NetSuite ERP.

Special Instructions

To apply, please submit the following materials: 

1. A current resume. 

2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position. 

We may request references at a later time.

Please apply by July 2, 2025, for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: Recruiting@colorado.edu